Passenger Assistant

1 week ago

Northallerton, United Kingdom North Yorkshire Council Full time

**Salary: £12.85 - £13.47 per hour**

**Grade: CD**

**Contract: Fixed Term - For 12 months**

**Hours: 20 per week (Term time only)**

**Location: Northallerton, North Yorkshire**

The Integrated Passenger Transport Operations Team is responsible for the safe and efficient use of over one hundred and twenty minibuses to transport people in North Yorkshire. The team comprises approximately 350 drivers and passenger assistants that operate at locations throughout North Yorkshire.

The team delivers approximately 250,000 passenger journeys per year including 20,000 wheelchair user journeys. The transport provided enables people to access schools, day centres, learning opportunities, supported employment and other meaningful activities in our community. We also undertake registered local bus services and community transport journeys.

We are looking for caring, flexible, and committed people to help us provide this transport.

You will be responsible for the safety of passengers during these journeys and will ensure that the passengers board and alight safely as well as ensuring that any safety equipment is used correctly. Full training in the use of all safety equipment will be provided.

You will need effective communication skills as you will consult daily with the passengers, carers, and establishment staff. Experience is not essential: however, some experience of assisting passengers in accessible vehicles or working in a similar role would be an advantage for this position.

We have a vacancy for a part-time Passenger Assistant at 20 hours per week on a Term Time only contract for a fixed term period of 12 months. The typical (but not exact) 20 hours working week would be from approximately 07:00am/07:30am to approximately 09:30am/10:00am and from approximately 2:30pm/3:00pm to approximately 5:00pm/5:30pm, however these hours can and on occasions do vary to fit the needs of our customers.

The hours will be worked from Monday to Friday inclusive. The role will involve split shifts.

This vacancy is based in Northallerton.

The role will require you to be flexible to fit in with Integrated Passenger Transport demand.

We offer a comprehensive training package including the Passenger Assistant Training Scheme (PATS), Basic First Aid and Managing Challenging Behaviour.

This post involves access to vulnerable service users and if you were offered the position, you will be required to undergo an Enhanced Disclosure & Barring Service (DBS) background check.

**More information**

**Key dates**:
Closing date: 22.10.2025

Interview date: TBC

**Key documents**:
Job description.pdf

Total Rewards Brochure
- Enhanced Level DBS Disclosure is required for appointment to this post._
- We are committed to the inclusion, safeguarding, and promoting the welfare of adults at risk._
- _
- We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to this commitment._

**Passenger Assistant**

**Salary**:£12.85 - £13.47 per hour

**Posted**:07/10/2025

**Closing date**:22/10/2025

**Closing time**:23:59

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