Client Success Team Leader

**Your profile**:
**What’s on Offer**:
**Contract Type: 12 Months Fixed Term Contract (Maternity Cover)**
**Salary Circa: £30,000-£33,000 per annum (Dependent on Experience)**
**Weekly Hours: 37.5 hours per week**
**Core Business Hours: (10am until 4pm)**
**Location: Birkenhead**
**Hybrid Remote Working (Must attend Birkenhead office on Mondays & Fridays)**

**Team Member Benefits**:

- **
Annual Leave**:25 days Annual Leave plus 8 bank holidays (pro-rated)
- ** Wellbeing**:Dedicated Mental Health Champions supported by trained Internal Mental Health First Aiders
- ** Culture**: Friendly and supportive multicultural working environment
- ** Career Development**:Comprehensive internal training and development opportunities
- ** Enhanced Leave and Support**:Enhanced Bereavement Leave, Pet Bereavement Leave, Miscarriage Leave and Pay
- ** Recognition and Rewards**:Regular recognition of achievements through our monthly BSC team awards

Join BSC Education in making a lasting difference—where your passion will not only shape the future of students but also empower communities, create opportunities, and inspire positive change that resonates beyond our schools

**Overview**:
Reporting to the Commercial Director, the key focus of the role will be to ensure a smooth administrative process is in place to process student enrolments. The post holder will be required to work closely with the BSC Sales Teams, Finance and IT to ensure a seamless Student Journey from enquiry through to booking and payment stage.

**Admissions**
- Responsible for all aspects of the Student Journey from enquiry through to payment, including any necessary booking chases or follow up
- Implement efficient and effective systems and processes through ongoing review and revision in line with agreed standards
- Working with the Commercial Team, ensure the work of the Client Success Team complies with BSC regulations and policies
- Working alongside the Compliance and Safeguarding Team, ensure that admissions policies and procedures are compatible with the detection and prevention of student fraud such as identity, visa and qualification checks
- Manage complaints relating to the services provided by the Client Success team and ensure outcomes impact future policy and processes
- Ensure compliance with legal requirements including Equality and Data Protection Acts
- Contribute to the wider business through sharing of best practice with the wider community and supporting business development opportunities

**Accommodation**
- Working in conjunction with the Operations team, support the development of BSC policy, processes and documentation relating to accommodation
- Supporting the day-to-day activities of the Accommodation Team, delivering efficient and customer facing service at all times
- Liaise with agents, students and internal stakeholders throughout the student journey, from enquiry through to departure
- Manage workload and handle high volume of requests throughout the busy periods

**Specific Role Requirements**
- 3+ years’ experience in multi-cultural supervisory role in either education or hospitality
- Experience in the education sector, including awareness of international education systems is desirable
- IT proficiency with Microsoft Office products

**Further Information**:
**Equality, Diversity & Inclusion Statement**:

- At BSC Education we believe in empowering individuals, celebrating diversity and striving for equality. We foster an inclusive environment where every individual is valued, respected, and supported. We are an equal opportunities employer and welcome all interest in joining our team._

Successful applicants will undergo our safer recruitment checks in line with our Safeguarding Children & Vulnerable Adults Policy & our Recruitment Policy, including Scottish PVG Scheme, an Enhanced DBS Check, Barred List, Prohibition Lists check and overseas criminal record check (if applicable). Overseas criminal record checks are required for anyone who has lived abroad for 12 months or more (whether continuously or in total) in the last 10 years, whilst aged 18 years or older and the applicant is solely responsible for the costs for the overseas criminal record check.

All BSC colleagues must operate in line with our team-led Vision, Mission & Values as outlined below:
BSC VISION: To provide customers with steppingstones to their future by delivering outstanding and transformational learning experiences.
BSC MISSION: By believing that “Great Things Start Here” and standing behind all that this means. If we believe it, our customers will achieve it

BSC VALUES:
AIM HIGHER: We proactively make suggestions and solutions for challenges and opportunities.
COLLABORATE: We are team players - we treat everyone with respect and understand that we succeed collectively, not as individuals.
COMMUNICATE: We communicate in a timely way with clarity, respect and transparency.
CUSTOMER FOCUS: We seek to provide consistent high-quality experien