Customer Services Associate
1 week ago
We have a fantastic opportunity for a passionate customer service professional to join one of our 1st Line Customer Support Teams.
**What will you be doing?**
As a 1st Line Customer Service Analyst in this team, your day-to-day tasks will typically involve the following:
- Initial assessment, triage, investigation and resolution of incidents and requests
- Taking ownership and responsibility of any issues from the start through to a successful resolution or escalation to another support team
- Maintaining and consistently demonstrating a good working knowledge of company guidelines, processes, practices and procedures
- Managing your time effectively and meeting agreed deadlines
- Assisting the team to achieve all department/team and company KPI’s.
**What are we looking for?**
We're looking for someone with the following skills and experience:
- AAT qualification/studier or knowledge of Accounting practices
- Experience working in a software/technical helpdesk support position
- Confident dealing with regular phone calls with customers to investigate and resolve technical issues
- Excellent customer service skills
- Strong communicator (written and verbal) with an assured, calm and concise telephone manner
- Excellent organisation and administration skills
- Ability to work as part of a team and on own initiative
- Attention to detail
- Basic network understanding
- Familiarity with Microsoft Office/Active Directory.
**Please note**:
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