Customer Service Advisor/administrator

1 day ago

Dumfries, United Kingdom Shortridge Ltd Full time

**Role:

- **Customer Service Advisor/Administrator
**Location:

- **Dumfries, DG2.
**Working Hours:

- **Monday - Friday, 8.30am-5pm.
**Salary:

- **£22,500 - £23,650, depending on experience.

Shortridge is a family-owned business which specialises in providing a high quality, local linen service, for hospitality businesses in the South of Scotland and North of England. As a family concern, we are deeply committed to the success and reputation of the business which means providing our customers with the very best service and linen quality out there. We’ve also been doing this since 1845 so we should know what we’re talking about

We are seeking to recruit an enthusiastic and highly-skilled Customer Service Advisor who cares about delivering great service to our customers. The customers experience is key to us, and we strive to leave our customers happy and smiling.

As a Customer Service Advisor, you will be the link between customers, production & transport, to ensure excellent communication from start to finish. You will work with our Customer Services team to ensure that the administrative activities within the department are run efficiently and completed to a high standard. You will constantly strive to improve and practice a “right first-time” approach to your role.

**Duties, Key Responsibilities & Accountabilities**:

- As part of our Customer Services team, you will be responsible for:_
- Data input tasks.
- Setting up new customer accounts.
- Being the point of contact between Shortridge, our customers and the various departments in-house, for optimised productivity.
- Conducting yourself in a discreet and professional manner at all times.
- Maintain Customer records ensuring accuracy of information for Supply and Invoicing.
- Stock Ordering & control tasks.
- General office duties and administrative support tasks, as required.

**Skills and Experience**
- Previous Contact Centre, Customer Service or Administrative experience.
- Be an excellent problem-solver.
- Confidence in complaint handling and resolution.
- Advanced level of competency in the use of IT equipment (primarily Microsoft Office).
- High standards of verbal and written communication.
- Excellent time management and the ability to self motivate and manage your own workload effectively.
- Be adaptable, with the ability to learn and develop at a fast pace.
- Excellent team-work and collaboration skills.

**Qualifications**:

- GCSE (A to C) or equivalent in English & Mathematics (Essential)
- NVQ or BTEC in Business administration (Desirable)

**Job Types**: Full-time, Permanent

**Salary**: £22,500.00-£23,650.00 per year

**Benefits**:

- Casual dress
- Company pension
- Life insurance
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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