Adult Carers Support Worker

Carer Support Worker is responsible for delivering Carer Support Services working with unpaid Adult Carers.
- Handling telephone enquiries and conducting triage assessments.
- Responding to and following up new Carer referrals
- Referring or signposting Carers appropriately (both internally and externally) to suit individual Carer needs which may assist them with their caring role.
- One to One meetings with Carers to complete Universal Carers Assessment, My Caring Journal Passport, Carers Support Plans and carryout Carer reviews (after 12 weeks) at a location suitable to the Carer for example home, office or other suitable community setting.
- Supporting Carers around practical tasks associated with the caring role.
- Providing emotional support and refer to in house or external counselling services.
- Act as an advocate, where necessary, on behalf of the Carer, negotiating, drafting or writing letter or making appropriate referrals.
- Be vigilant and report any safeguarding concerns in line with NSC policies and procedures
- Maintaining telephone contact with Carers registered with North Staffs Carers.
- Arranging, facilitating outreach, events, activities and groups in conjunction with Carers and arrange associated publicity.
- Encouraging the involvement of Carers/Volunteers in the running/attending of support groups.
- Participating in regional promotional/networking activities and develop new opportunities to engage with Carers.
- Be an ambassador for NSC and the All Age Carers Service and market the service; including the distribution of marketing materials and engagement at local meetings and events.
- Build and develop strong working relationships with partner organisations, community services and practitioners.
- Utilising volunteers (including ex Carers) in the development and support of the service including a task to finish group, forum and administrative duties.
- Maintaining records of enquiries and contacts with Carers, Service Providers and Community organisations.
- Responsibility for monitoring and evaluation of case load.
- Completing clear and accurate case notes, ensuring that these are completed and are input onto charity log in accordance with GDPR and in a timely manner.
- Ensure performance meets KPI’s
- Complete quarterly/annual reports including statistics about the service
- Work as part of the staff team to enable efficient work practices by working within the policies and practices of North Staffs Carers.
- Maintaining standards of customer service in particular regarding the opening of offices, creating a welcoming and responsive environment for Carers.
- Keeping up to date with important legislation and related issues by attending the appropriate training and by essential ready e.g. Care Act.
- Improve your knowledge of local support services which may be able to help Carers within their caring role.
- Undertake mandatory training or additional training as required for the post.

**General Responsibilities**:
Keeping up to date with general administration associated with the service.

Attend meetings, present information related to the service.

Participate in quality assurance and evaluation, including report writing, keeping statistics and attending meetings to report and monitor project progress.

Carry out other duties as requested by the Senior Officer, and to support the team effort.

Abide by all the policies and procedures of NSC.

Other duties coincidental to the position and reasonably asked of you in line with climate, contract and Association progression.

**Skills, Knowledge and Experience**

**Essential**

A current driving licence and use of a car

Organisational skills and an ability to communicate at all levels

NVQ Level 3 or A Level Standard

Level 3 Award in Information, Advice or Guidance (QCF) or equivalent

Self motivation

The ability to work on own initiative with minimum supervision

The ability to set up and facilitate groups.

Good Computer Skills

A good standard of numeracy and literacy

Excellent written skills i.e. ability to write reports

Excellent listening skills

The ability to collate and disseminate information

An understanding of issues facing Carers

An understanding of how the Caring role impacts upon the Carers own health and how their health can be maintained and improved

A willingness to take part in training

An approachable manner, understanding and with a sense of humour

A smart/casual appearance to suit the occasion

A commitment to confidentiality and the ideals of the Association

Be prepared to carry out other duties which may be allocated

A reasonable understanding of, and commitment to, equal opportunities

**Desirable**

Experience in developing and carrying through new ideas

A knowledge of the Voluntary Sector, Health & Social Care

A knowledge of legislation affecting Carers

Presentation skills

**Job Type**: Part-time
Part-time hours: 20 per week

**Salary**: £11,440.00 per year

**Benefits**:

- Gym membersh