Senior Care Coordinator

**Who would this role suit?**

Perhaps you are an existing Care Coordinator no longer enjoying your place of work and feeling somewhat underappreciated and chained to your laptop?

Perhaps you are in a good company but opportunities for personal development, promotion or a pay rise are very limited?

Perhaps you were previously a coordinator now working in a different role but have a longing to get your teeth stuck back into the challenges of those pesky Rota’s?

Perhaps you just want the chance to be the best you can be?

**What can this role offer you?**
- **Salary**:22k - 29k dependent on ability, experience & previous achievements
- **Your Team**: Over time recruit, manage, develop and support your own small team of Coordinators
- **CQC Outstanding**: Rare opportunity to join the only CQC rated ‘Outstanding’ Care provider in Wycombe District
- **Share best practices**:There are 70 RaH branches across the UK. Meet up with other Coordinators based at the nearby RaH offices to discuss best practices, challenges & frustrations
- **Personal Development**: Opportunity to undertake a Health & Social Care NVQ qualification
- **Ethos**: Our Caregivers are given sufficient travel time between clients and are never encouraged to cut calls short
- **In-House Training**: RaH head office delivers a variety of face to face and online training courses aimed at each of the office based roles
- **Influence**: Meet our recruitment team weekly to set out your staffing needs and share your rota pressures

**Overview of Senior Care Coordinator Role**

The Senior Care Coordinator is pivotal in ensuring our daily Care operation meets the needs of our Clients, whilst our Caregivers have a good work-life balance.

In a highly reactive environment, your primary function is creating weekly rotas, ensuring Clients receive Care precisely when they require it and the availability to work of our Caregivers is sympathetically maximised.

We typically offer a minimum of one hour Care visit to our Clients that live in their own homes around Beaconsfield, High Wycombe, Amersham, Stokenchurch and surrounding areas. You will work closely with the Registered Manager and Care Assessor to decide which client package can be taken on and in what realistic time scale.

You will undoubtedly be pleased to know that we always provide Caregivers with sufficent travel time between visits and we do not offer 15 min calls.

**Get a feel for the whole operation**

In the first few weeks, you will join our Care Supervisor as she carries out client reviews, new client assessments and spot checks, whilst simultaneously meeting our clients and understanding the expectations we place on our Caregivers.

Once you have an appreciation of our field operation you will begin to work with our existing Care Coordinator learning the systems, intricacies and key tasks of this challenging role as you transition into taking over all Care Coordinator responsibilities.

**Desired skills & attributes**

The Senior Care Coordinator role is extremely fast paced and requires someone truly dedicated, flexible and able to remain positive and professional when working under pressure with ever changing information and moving goal posts:

- Well organised with a high attention to detail
- Polite, upbeat communication style; written, verbal & face to face
- Methodical planning, prioritising & problem solving skills
- Previous use of a scheduling system
- Comfortable ‘spinning multiple plates’ in a highly reactive environment
- Good computer skills with proficient use of Word, Excel & Outlook
- Calm, positive, enthusiastic, flexible and dependable
- Experience of working to hard deadlines
- Enjoy delivering excellent customer service
- Full UK driving licence with access to a car

**About Right at Home High Wycombe**

Right at Home High Wycombe **has a CQC rating of 'Outstanding'**, something that only 4% of care providers in the UK have. Our client review score on the largest independent Home Care review site is 9.9 out of 10 ranking us as the number one Home Care provider in Wycombe District. Workbuzz, the Independent employee engagement research company have also just awarded our branch 5 star employee status, their top grading, for the 3rd successive year.

**Core responsibilities of the Senior Care Coordinator**
- Create weekly Client and Caregiver rotas using our scheduling system. Responsible for ensuring all care visits are covered at all times
- Develop the junior Care Coordinator to support you in the creation of the rotas
- Improve and develop efficient, robust back-office systems
- Build strong working relationships with the Care Team and Clients
- Use local knowledge to devise runs that are geographically astute, whilst considering Client needs, gender preference and compatibility
- Sensitively Inform Caregivers and Clients of unavoidable schedule alterations as they occur
- Keep accurate records of sickness, absenteeism and holiday requests
- Liaise with Car