Medical Administrator Telehealth 6 Mts Contract 2

**Medical Records Coordinator**

**Position Summary**

We are currently recruiting an experienced medical administrator for our Expert Medical Opinion department. As our new Medical Records Coordinator you will provide essential administrative assistance in enabling customers to access our range of market leading health and wellbeing services with ease and convenience. The role will require regular travel to Brighton.

Become part of the Teladoc Health mission in transforming how people access healthcare, providing a new kind of experience, one with better convenience, outcomes, and value.

**Contract type**:6-monthFixed-term (FTC)
**Annual salary**:£25,000 pa (pro rata)
**Hours of work**:2 days per week (0.4FTE), Thursday and Friday 9am to 5:30pm (30 minutes lunch)
**Work mode**:Hybrid (1 day in the Brighton office)

**Role Responsibilities**

Medical records coordination:

- Liaising with clients regarding patient care and provision of services
- Updating and maintaining accurate customer records on our database, including uploading scans, medical reports and consultancy notes.
- Coordination and collection of medical records from clinics, hospitals and GP surgeries in the UK and Ireland
- Handling incoming physical medical records in a timely and efficient manner in line with company processes.
- Data entry

Report edition and travel health support:

- Gathering, formatting and proofreading a suite of documents at the end of each Expert Medical Opinion case and incorporating them into a presentation pack for patients.
- Carrying country-specific travel health and precautionary measures information research for individual travellers and travel health report edition.

Additional responsibilities:

- Provide administrative support to EMO Administration Lead and UK office managers.
- Taking an active role in business-wide projects where appropriate.
- Previous experience in office administration essential.
- Previous experience in maintaining Clinician records desirable.
- Previous experience working in health care provisions services desirable.
- Able to work independently as well as to contribute effectively to the team.
- Excellent Planning and Organisation Skills.
- Excellent communicator - written and verbal.
- Data entry experience preferable.
- Total proficiency with Microsoft programmes, G Suites and ability to adapt to and learn new processes, technology and software packages.
- Analytical ability in order to identify and improve current processes and procedures.
- Keen eye for detail, punctual, organised and empathetic.
- Proactive approach to their work.
- Experience dealing with enquiries via an array of platforms including inhouse office communications (Microsoft Teams).
- Research skills

**Employee Benefits**
- Pension contribution (8% fully paid by Teladoc, with 0% employee contribution)
- Private medical insurance
- Annual paid leave entitlement of 25 days plus public holidays (pro-rata)
- Employee Assistance Programme (EAP) with access to free financial, legal and lifestyle, advice, as well as counselling and Mental Health support
- MyStrength, our very own emotional awareness app supporting your mental wellbeing
- Thanks Ben benefits platform.
- Extended parental leave.
- Cycle to work scheme
- Company laptop.

**Who We Are**

Teladoc Health is the world’s leading virtual care provider, delivering care to over 20 million members across 125 countries. Teladoc formally entered the UK virtual care space in 2019 offering the only comprehensive virtual care solution spanning **telehealth GP services, expert medical opinion, mental health support, nutrition and physiotherapy consultations**. We work with the world’s leading life, health, accident, travel and general insurers, other large corporates, affinity groups, and the NHS to deliver industry-leading, award-winning virtual healthcare services to their policy holders, employees, and patients.

**Equality and Diversity**

Teladoc Health UK adopts a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

**Job Types**: Part-time, Fixed term contract
Contract length: 6 months

**Salary**: £25,000.00 per year

Expected hours: 16 per week

**Benefits**:

- Canteen
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Private medical insurance
- Store discount

Schedule:

- Day shift
- No weekends

Work Location: Hybrid remote in Brighton