Conferencing Receptionist

Conferencing Receptionist
**Contract**: Full Time
**Type**: Permanent
**Hours**:37.5 hours per week
**Pay**:£24,637.57
**Location**: Defence Science & Technology Laboratory (DSTL), Porton Down, Winterslow Road, Porton Down, Wiltshire, England, SP4 0JQ

An opportunity to join an experienced, versatile team delivering first-class support services to the Defence Science and Technology Laboratory at Porton Down. Previously security-cleared personnel are particularly encouraged to apply.

**Position Overview**

You will serve as the first point of contact for all visitors and staff, managing access control and reception services. In this full-time role, you'll liaise with security, facilities, and conferencing teams to ensure seamless daily operations. Training is provided for all technical and procedural aspects of the job.

**Key Responsibilities**
- Provide a welcoming reception facility, greeting all visitors and handling general enquiries
- Control personnel access, issue and secure entry passes, and maintain signatory logs for keys
- Monitor building services and security alarms, and implement emergency procedures when required
- Liaise with security staff, Building Manager, Health & Safety Coordinators, and support teams for facility management
- Oversee personal security boxes and enforce mobile phone usage policy in reception
- Maintain and update reception area noticeboards
- Perform routine and reactive maintenance on audio-visual equipment
- Manage the meeting room booking system, post booking details on room doors.
- Preparing room set ups (seating, tables, Av, and other conferencing equipment)
- Monitor and maintain the PSP Innovation Hub Activity Record
- Ensure all activities comply with Health and Safety regulations and GDPR requirements
- Provide ad hoc support to porters, mail delivery, security escorts, and other Mitie team members as needed

**Qualifications and Requirements**
- Maths and English to GCSE standard (or equivalent)
- Proven proficiency with workplace IT systems and standard office software
- First Aider trained / or be willing to be trained.
- Experience in Conferencing, telepresence and event style management
- Working knowledge of Health and Safety regulations
- Physically fit and able to handle occasional manual tasks Daily

**Skills and Attributes**
- Reliable, trustworthy, and able to work independently or as part of a team
- Confident, self-motivated, and proactive, with strong initiative
- Excellent multitasking ability and flexibility to adapt to changing priorities
- Strong customer-facing skills and the ability to build close working relationships
- Clear communicator with a professional and courteous demeanour

**Additional Information**
- Proof of right to work in UK essential.
- The Contract operates a 37.5 hour working week requiring an element of flexible output during the overarching service hours of 0730 and 1630 Mon to Thu and to 1600 on Fri only.
- Required to wear approved company work wear

**Additional information for internal applicants