Customer Care Advisor

1 day ago


Southampton, United Kingdom The Work Shop Full time

**Customer Care Advisor - Southampton SO15 - £23,000-£25,000**

The company offer superb company benefits, including a birthday gift box, a branded gift upon joining, and various product discounts, plus free parking, pension, and many freebies and discounts from other retailers.

**Duties of the Customer Care Advisor**:

- Respond to a range of queries from customers and businesses relating to the branded product to include order inquiries, new/spare parts, tracking deliveries and product faults.
- To proactively contact customers to troubleshoot any potential complaints before they arise
- To carry out and follow-up customer complaints and enquiries in a professional, timely and responsive manner
- To ensure complaints are resolved in a customer focused manner in accordance with agreed standards
- Previous Customer Service experience - gained within retail or face to face environments
- Previous brand/luxury brand experience desirable
- Excellent time management skills and ability to effectively prioritise workload
- A positive and proactive attitude with an ability to use your initiative to make decisions
- Ability to build strong rapport with Customers, using empathy to ensure every Customer receives exceptional service
- Strong IT skills and proficient with Microsoft Office programmes
- Excellent verbal and written communication skills

As a Customer Care Advisor, you will be required to work Monday-Friday 9am-5:30pm. Free parking is provided and the salary for the position is £23,000-£25,000 depending on experience.



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