Legal Advisor

2 weeks ago

Bradley Stoke, United Kingdom RAC Full time

RAC Legal Services are growing rapidly, we now have a fantastic opportunity for a Legal Advisor to join our Legal Services team in our Legal Advisor Contact Centre in Bristol

If you are a qualified graduate with an LLB plus either postgraduate qualification (LPC/BPTC/LLM) and/or experience in 2 of the following areas: Employment, Property, Family and Wills and Probate law, this is an excellent opportunity to further your legalcareer. Experience of working in customer facing or call centre environment along with excellent listening, communication and interpersonal skills would also be highly advantageous. If you have any of the above, we would love to hear from you

This role will require you to work from our iconic Bristol office situated in Bradley Stoke, on a full-time basis.

**Next induction is taking place beginning of October and interviews will be taking place throughout September**

Shift work Monday to Friday with hours are no earlier than 0800 and no later than 2000

There is some weekend work with 1 in 4 Saturdays from 0900 - 1400

No Sundays or Bank Holidays

**Key Accountabilities**
- Provide clients with support through their claims journey by offering services of our suppliers
- Ensure all calls are handled in accordance with Advisory call matrix and business objectives.
- Ensure all calls and associated activities are logged accurately on the relevant case management systems.
- Maintain excellent technical knowledge and level of expertise in all areas of law.
- Ensure escalated complaints are resolved within set service level time frames to ensure customer satisfaction levels are met.
- Support the work of the department through support of training delivery and material, administrative duties such as keying and collation of information and undertaking legal research.
- Ensure your work conforms to standards set by the Financial Conduct Authority, Data Protection Act and other relevant legislation and/or regulatory bodies

As a minimum you’ll be a Law graduate (LLB) with either Post Graduate Qualifications (LPC/BPTC/LLM) and/or relevant legal experience, in addition to customer service experience looking to take the next step into building your legal career with a well-knownUK Brand. You will be communicating with customers offering legal advice over the telephone, so must be confident when dealing with customers and able to manage difficult conversations effectively with strong listening and communication skills.

In return, we offer a competitive salary, contributory pension scheme, life insurance, 25 days annual leave with the option to purchase an additional 5 days, free on-site parking across all 3 sites and free RAC breakdown cover. You will be working in a mediumsized team, with a high level of support from both management and colleagues. We also offer a range of other flexible employee benefits for you to choose from. You’ll also participate in our renowned 4-week training programme to prepare you for the role andhave real opportunity for progression within our Legal Department.

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