Center Operations Specialist

**Why join our team?**

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job - it's a calling, and we believe in doing what you love and loving what you do.

Don't just take our word for it. An independent external survey found that:

- 97% of employees enjoy their work
- 90% are satisfied with their pay and benefits
- 95% would recommend working here to friends and family
- 95% would recommend our USO services to a friend.

The Center Operations Specialist is responsible for maintaining a warm, friendly, inviting environment for troops as well as assisting with the day-to-day activities of a USO Center during an assigned shift.

**Principal Duties and Responsibilities (*Essential Duties)**
- Meet, greet, welcome and assist visiting guests. Orient and assist guests with center amenities, tours, classes, programs and services. Provide quality customer service in a variety of areas, including but not limited to relevant, informative travel advice and complaint resolution.*
- Monitor and maintain readiness, availability, and cleanliness of activity and lounge areas (i.e. check-in area, coffee/snack stations, computer stations, media/gaming rooms, kitchen/café areas, pavilions/patios and outdoor areas, rest rooms, offices, storage rooms, etc.).*
- Monitor and maintain operability for all facilities and equipment (i.e. coffee makers, popcorn machines, telephones, computers, Wi-Fi accessibility, cash registers, gaming consoles, etc.).* Monitor supply inventory and replenish stock.*
- Supervise volunteers during assigned shift, ensuring that quality customer service and support is provided in a manner consistent with service delivery standards, as well as USO Policies, Procedures and Core Values.*
- Process cash or credit card sales, balancing money and credit charges with cash register totals at the beginning and end of assigned shift. Maintain customer profile records in Daily Cash Receipts Log.*
- Assist with programs and events as needed.*
- As directed by Center Manager and/or Regional Leadership, assume responsibility for center operations as needed.
- Other duties as assigned.

**Job Specifications**
- High School Diploma or equivalent. Bachelor’s Degree preferred.
- 0-3 years work experience in retail, customer service, recreation facility or related role. Relevant experience in a not-for-profit, military, multicultural and/or global organization preferred.
- Strong interpersonal and customer service skills. General knowledge of military community preferred.
- Demonstrated proficiency in written and oral communications as well as knowledge of various software programs including but not limited to Microsoft Word, Excel, PowerPoint, and Outlook.
- Fluency in English with the ability to speak, read, and write in the language of the host and neighboring countries preferred.
- Strong interpersonal and customer service skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
- Must be punctual, organized and self-motivated, with the ability to quickly and easily adapt to changing organizational needs.
- Ability to achieve desired results while working collaboratively in a team environment.
- Ability to perform basic math and follow proper cash/donation handling and reporting procedures.
- Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
- Must be a strong advocate of the USO’s mission to lift the spirits of America’s troops and their families.

**Details**
- USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements.
- Resume and cover letter are required for full consideration.
- Background check - education, criminal and driving required.
- The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If that’s not enough to convince you, here are some **direct quotes from employees**:

- The organization truly cares about the people who work here.
- I have been with the USO for 4 years and have consist