Customer Service Specialist

2 weeks ago

Darwen, United Kingdom The Senator Group Full time

**Customer Service Specialist**

Based **Darwen, **Lancashire

Negotiable Salary + Company Benefits

Part of the successful **Senator **Group, **TEAL Furniture Limited** is a design led manufacturer providing innovative furniture solutions including seating, ward furniture and specialist products for the NHS and healthcare sector. A UK manufacturer with a reputation for service, quality and new product investment, Teal has a passion for design using technologically advanced materials and bespoke product options with a commitment to continually improve all environmental aspects.

We currently have a fantastic opportunity for a **Customer Service Specialist** to join our small, dynamic Customer Service team based at our Teal site in Lower Darwen.

**The Role**:

- Liaising with internal and external customers regarding pricing, product and delivery information both face to face and telephone.
- Preparation of quotations.
- Developing customer relationships.
- Clarification and progressing of orders.
- Supporting Area Sales Managers.
- Dealing with telephone enquiries and any customer complaints.
- Supporting the Sales Project Manager with the creation, maintenance and smooth running of project plans for our customers.

**The Person**:

- Previous Customer Service experience (Essential).
- A confident and affable telephone manner.
- Quick to assimilate information and ability to use initiative.
- Previous experience of projects planning and administration.
- Must be numerate and computer literate (Word, Excel).
- Highly organised with strong attention to detail.
- A team player who is reliable, flexible, self-motivate and resourceful.

**Working Hours**:
**Week A**: Monday - Thursday, 9.00am - 5.00pm, Friday 9.00am - 2.30pm.

**Week B**: Monday - Thursday, 8.30am - 4.30pm, Friday 8.30am - 2.00pm.

**Benefits Include**:

- Contributory Pension Scheme
- 24 days’ holiday (plus Bank Holidays)
- Ongoing Personal Development
- Personal Company Medical Plan
- Bright Ideas Scheme
- Employee of quarter / Year Award
- Free Life Assurance
- Family Fun Day
- Social Events
- Free Parking

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