Night Porter

**Job Ref**:BRI1090

**Branch**:Ibis Styles Manchester

**Location**:Ibis Styles Manchester, Manchester

**Salary/Benefits**:Competitive Salary

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:22:30-07:00

**Hours per week**:40

**Posted date**:24/04/2025

**Closing date**:24/05/2025

Brightstar is an award-winning hospitality management company, with a proven track record in delivering excellence. Our motto is **_people - quality - profit_** - and it’s no accident that people are first up. We know that great things come from great people We are passionate about creating an environment where our employees can bring their A-game and be their best selves.

We are seeking a dependable and professional Night Porter to join our team. As a Night Porter, you will provide essential overnight guest services, ensuring the hotel remains secure and welcoming throughout the night. Your responsibilities will include managing late check-ins and early check-outs, assisting with any guest queries or requests, and conducting light cleaning or maintenance tasks to uphold hotel standards.

**Objectives of this role**:

- Serve as the face of the hotel during nighttime hours, maintaining a friendly and professional demeanour
- Support the smooth operation of overnight tasks and processes
- Ensure the security and safety of the hotel and its guests
- Respond to any guest concerns or issues during the night
- Assist with minor cleaning duties and maintenance to maintain the hotel's presentation

**Responsibilities**:

- Handle late check-ins and early check-outs
- Ensure the hotel is secure by conducting routine security checks
- Assist guests with any requests such as room service, transportation bookings, or other services
- Communicate with day staff regarding any issues or guest feedback that need to be addressed
- Maintain cleanliness in public areas, such as lobbies and entrances, during quiet periods
- Support any other night duties as required by the hotel

**Skills and qualifications**:

- Excellent verbal communication and customer service skills
- Ability to work independently during nighttime hours
- Strong attention to detail and the ability to manage multiple tasks
- Ability to remain calm and professional in high-pressure situations
- Problem-solving mindset with the initiative to handle guest concerns promptly

**Preferred qualifications**:

- Previous hospitality or night shift experience
- Knowledge of basic hotel procedures, including check-in/out and security
- Flexible availability to work overnight shifts, including weekends and holidays

**Join the Team at Ibis Styles Manchester**:
If you're looking for a dynamic, exciting place to work, look no further than Ibis Styles Manchester. Located on Portland Street, our hotel is just minutes' walk from Piccadilly Train Station and the city’s vibrant shopping and entertainment hub, offering easy access to everything this bustling metropolis has to offer. Whether you're passionate about hospitality, customer service, or simply want to be part of a thriving, diverse team, Ibis Styles Manchester is the perfect place for you.

Manchester is known for its diversity, culture, and world-class football scene, with both Manchester United and Manchester City’s iconic stadiums just a short drive away. With its rich history, booming industries, and endless opportunities, Manchester provides an exciting backdrop for your career.

At Ibis Styles, we’re not just about delivering great service to our guests; we’re about creating a supportive and inclusive environment for our team members too. Whether you’re looking to grow in the hospitality industry or start a career with us, you’ll find the opportunities you need to thrive.