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Patient Flow Assistant
2 weeks ago
We are currently recruiting for a full time, permanent Patient Flow Assistant based in Harrogate District Hospital.
Working within a hospital setting and as part of a team, the post holder will provide a friendly, efficient and patient focused reception and administration service to Patient Transport Service users and other stakeholders. Key to the role is the provision of an appropriate level of customer support that engenders customer satisfaction and confidence in the Trust.
Deal promptly, professionally and efficiently with all telephone calls to the patient reception centre.
Acknowledge, as soon as possible, all visitors to the patient reception centre and afford them courtesy at all times.
Be responsible for dealing with general enquiries and provide general clerical support.
Ensure own compliance with regard to mandatory training and requirements.
Ensure own compliance with current health and safety legislation.
Identify, make safe and/or report areas of risk.
Promote/implement safe working practices in particular comply with the Trusts Health and Safety at Work Policy.
Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.
We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.
We employ more than 5,800 staff, who together with over 1,100 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.
**Our values**: Compassion, One Team, Integrity, Innovation, EmpowermentandResilienceare at the heart of all we do.
For the full role responsibilities and person specification please see the attached job description.
