Senior Office Assistant

**Reference**:OP3666**No. of Vacancies**: 1**Location**:Endeavour House**, **Stockport, SK6 2SN**Salary**:£25,584 per annum**Hours**:37 hours per week
**Contract Type**:Permanent

At Totally Local Company an opportunity has arisen for an Senior Office Assistant who possess’ a professional demeanour, sound judgement and integrity to join our team.

Totally Local Company delivers a diverse range of frontline services for private and public businesses across the Stockport Borough and beyond. We have a fantastic opportunity to join our Street Care team, benefiting from 8 days paid bank holidays plus generous annual leave entitlement and pension scheme.Key Responsibilities
- To be the initial point of contact for operational crews and for service users, internal and external customers where contact is made direct with the business unit.
- To liaise with operational crews, supervisors and managers to resolve service enquiries and complaints.
- To process service enquiries and complaints and accurately record actions relating to these as required ensuring complaint recording systems are updated in a timely manner as required.
- To produce and maintain operational work schedules and information ensuring they are allocated to the appropriate crews as required.
- To accurately record data on software systems in relation to any aspect of work undertaken within the Business Unit as required.
- To process purchase orders, receipt of goods, sales orders and update these on the Company’s financial systems ensuring they are accurately tracked in line with the Company’s financial procedures.
- Report on any recorded data as required, for example complaint history, sickness, payrolls, accidents statistics etc. To be responsible for the upkeep of the stationery store.
- To receive payments and provide receipts for personal mobile phone calls.
- To control initial visitor access to the site via a barrier system and when necessary act as initial reception to site visitors.
- To attend and participate in training courses as required.

Skills, Knowledge and Expertise
- Recent experience of general administrative work
- Experience of dealing with customer enquiries
- Experience of data input into software systems
- Experience of balancing and managing conflicting workloads to meet agreed deadlines
- Ability to accurately input data into the Company’s computer systems and produce reports
- To meet the Company’s standard of attendance
- A willingness to be flexible in a changing environment

**Benefits**:

- 25 days **Annual Leave** + 8 Bank Holidays.
- **Lifestyle Benefits **- we provide access to huge discounts on a variety of retailers and services, through our lifestyle benefits website.
- **Cycle to Work Scheme** - enabling you to get the bike of your choice (between £100 and £1000), with Tax and NI savings of up to 32%.
- **NEST Pension Scheme** - 6.5% employer contribution if eligible.
- **Life Assurance** - twice your basic salary
- Keen to progress? - we’re committed to providing you with **Continuous Professional Development**.

About Totally Local Company

Based in the heart of Stockport, Totally Local Company provides a huge range of services to the public and private sectors across Greater Manchester.

Here’s a flavour of what our team of experts do

You’ll see us everywhere from school kitchens to parks, playgrounds and even up trees We’re the ones that fix roads and clean, light and provide signs for your streets. We empty your bins and help to keep your area secure. We clean schools and office spaces (and more), tidy grounds and dispose of waste too.

We are a safety-first organisation - it is at the heart of everything we do. We make sure that you have everything you need before you start your role - that includes sharing the great benefits you will be entitled to as a TLC employee.

**Our People**

Across Totally Local Company our people do a huge variety of roles, but one of the things that our teams all have in common is we want to do the very best for the community we support.