Helpdesk Administrator

3 days ago

Hillington, United Kingdom Atalian Servest Full time

**Reference: TS/CF/18-08/554/2**

**Job Title: Helpdesk Administrator**

**Salary: Competitive**

**Working Hours: Monday,Tuesday,Wednesday,Thursday,Friday - 08:00 - 16:30, 08:30 - 17:00 - 37.5 hours per week**

**Location: Hillington Office/Glasgow Airport**

**Would you be interested to join a leading **facilities management **company with a reputation for excellence?**

Atalian Servest is currently recruiting for a Helpdesk Administrator to join our passionate and driven team in Hillington Office/Glasgow Airport

**Your primary responsibilities will include**:

- Raising and closing jobs for reactive and system work orders, booking in reactive and PPM tasks.
- Working in conjunction with Managers and Coordinators to ensure seamless management of the contract.
- Helpdesk cover to meet clients’ needs.
- Inbound and outbound calls.
- Providing Administrative support to the Helpdesk Team.
- Dealing with subcontractors.
- Raising quotes and Purchase orders.
- Chasing jobs for completion.
- Assuring all jobs are at the correct status.

**About You**:

- Strong Customer service skills.
- Proven administration experience.
- Experience working with the CAFM system is advantageous.
- Knowledge of Microsoft Office packages.
- Exceptional telephone manner.
- Work well as part of team and on your own.

**Benefits**:

- Paid Holiday.
- Employee Referral Scheme.
- Learning and development opportunities.
- Supportive working culture and future progression opportunities.
- Mobile, legal, bicycle, breakdown, and retail discounts.
- Eye test and glasses reimbursement.
- Cycle 2 work scheme.

**How to apply?**

** STRICTLY NO AGENCIES

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