Part Time Phone Operator

2 weeks ago


Ely, United Kingdom A2B Taxi Cabs Full time

**Phone Operator for Taxicab Dispatch**

(weekend shifts)

Are you looking for **additional income** to supplement your monthly budget?

Has your current employment left you seeking a role with more **stability**?

Do you enjoy a **sociable job** as part of a close team?

**A2B Taxicabs are looking for you to join our team of polite and friendly Phone Operators today.**

A2B Taxicabs is one of the largest and most trusted taxicab services in Cambridgeshire with a reputation for prompt and reliable service. We are proud to be a lifeline to local residents as well as offering our highly professional service for airport runs, VIP events and business accounts too.

As a new member of the team, you can expect **on-the-job training and support** while you become familiar with your role and go on to develop the skills and confidence for a long-term career if you choose.

**What to expect on the job**
- Professionally answering customer phone calls with scripted responses
- Making and amending bookings using the dispatch system
- Communicating regularly with Drivers
- Coordinating customers and staff to make sure operations run efficiently

**What we are looking for**
- Natural people skills with a calm and friendly manner
- Excellent communication both verbal and written
- Conscientious attention to detail
- Great work ethic and commitment to customer service
- Ability to work as part of a close team and build good relationships with colleagues
- Full training will be provided for the role, but previous experience is desirable
- We will support you to obtain a DBS (criminal background) check

**What we can offer you**
- Paid holiday and pension contributions
- Supportive and friendly team to help you develop in the role
- Full well-being package for you and your family
- Regular staff activities
- Range of employee reward schemes and discounts

**Job Types**: Part-time, Permanent

Pay: £9,500.00-£15,000.00 per year

Expected hours: 16 - 24 per week

**Benefits**:

- Health & wellbeing programme
- On-site parking

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Overtime
- Weekends only

Application question(s):

- Available to work weekends?

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



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