Mortgage and Savings Administrator

Mortgage and Savings Administrator - 12 Months Fixed Term Contract on a Part Time Basis

**Location**:
Skipton Principal Office, The Bailey
Skipton, North Yorkshire, BD23 1AP
United Kingdom

Hours of Work: Monday to Friday, 20 hours per week. A flexible working pattern will be considered on a 12 month fixed term contract.

**Salary**: £19,328 on a pro rata basis

Closing Date: Thursday 10th March

Job Introduction

We are looking for a motivated individual to join the customer delivery team. Your role will be to assist with the administration of customer data on both savings and mortgage accounts. The role will involve working closely as a team and individually to deal with customer requests on their accounts.

Main Responsibilities
- Responsible for the timely and accurate submissions of daily statistics and work volumes
- Identify any errors or issues from checks to continually review the processes to ensure a first class service to our customers.
- Provide expertise that aligns with maintaining the accuracy of the customer database and be responsible for sharing your expertise with the team by providing support, guidance and training.
- Stay up to date with regulation requirements, data protection, financial crime, treating customers fairly and the implementation of the Disaster Recovery Plan.
- Occasional outbound calling to customers to chase information and resolve queries to process the task within timescales.
- Ensure communication both written and verbal is delivered accurately and in conjunction with the Society’s style guide and department policy/procedures

We are looking for individuals who are highly organised and are able to adapt their workload to ensure all work is achieved on time. The successful individual will be able to work well as part of a team and also as an individual using their own initiative to make decisions. You will have effective listening skills, using this to interpret customer and business requests. You will also have experience following procedures and policies.

We are looking for an individual with a willingness to learn and proactively manage their own development. Knowledge around financial services is desirable.

About Skipton Building Society

At Skipton Building Society we are not just another Financial Services Institution we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do. The same goes for our people. We can only be successful as a business if we have great people and we believe in treating people as individuals. Our values are Trust, Ownership and One Team which reflect the attitudes and way of working everyone here displays on a daily basis, and which are key to the delivery of the outstanding level of personal service we offer our customers.

We’re committed to creating a diverse and inclusive workplace where every colleague has an opportunity to fulfil their career potential. We respect and appreciate the value that our colleagues’ unique differences can bring and offer consideration for anyone seeking a more flexible work-life balance. If you have a need for flexibility then please let us know.

Why Work For Us

We’re committed to paying our people fairly for the role they undertake and provide a wide range of benefits to support our colleagues’ finances and wellbeing, including our Employee Assistance programme, the opportunity to buy extra holidays and shopping discount vouchers
You’ll be able to shape your career within your team and can expect a structured learning and development programme where you’ll be valued recognised and rewarded.

More information on our benefits can be found here

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