Rental Income Support Officer

2 days ago

Hammersmith, United Kingdom Pertemps Network Group Full time

**Job Description**:
**Role Responsibility**:
Manage a patch of properties that requires responsibility for maximising rental income of approximately £70m per annum. Operate in a commercial environment to ensure that alongside maximising income, brilliant customer care is provided with the outcomes including contributing to increasing resident satisfaction and sustaining tenancies.
Work to carry out all relevant operational and legal processes to ensure current tenant housing rental income is maximised in line with statutory regulations, council policy, operational procedures, court pre-action protocol and performance indicators.
The job purpose includes working with other teams such as the Tenancy Teams and working on a daily basis with external organisations such as debt advice agencies, credit unions, Law Centres and Social Care teams.

**_Key Responsibilities:_**
- _Providing assistance to tenants in dealing with issues related to their tenancy, such as rent arrears, repairs, and maintenance. _
- _Conducting home visits to tenants to provide advice and support. _
- _Maintaining accurate records of all interactions with tenants. _
- _Collaborating with colleagues across the council to ensure effective service delivery. _
- _Participating in team meetings and training sessions to enhance knowledge and skills._

**Essential Requirements**:

- Experience of working in social housing and dealing with a range of tenancy issues.
- Good knowledge of housing legislation and regulations.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and meet deadlines.
- Strong organisational skills and attention to detail.
- Ability to work effectively both independently and as part of a team.

Desirable Requirements:

- Knowledge of local government policies and procedures.
- Experience of using relevant IT systems, such as housing management software.
- Relevant professional qualification or training.

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