Us Customer Account Agent

3 days ago


Powys, United Kingdom Quartix Limited Full time

Quartix is recruiting for a Customer Account Agent, working from our new offices based in Newtown.

Working Thursdays and Fridays 14:00 - 23:00 with an hour for dinner (15hrs per week)

The role is responsible for assisting the team in leading the business on customer experience, supporting the business growth by establishing and sustaining high levels of customer service and satisfaction. This includes maintaining the existing Quartix client base through a variety of actions in line with the company’s retention strategies. The position will work to reduce attrition across all channels in a number of proactive and reactive ways.

Key responsibilities

*To contact customers regularly by phone to ensure customer satisfaction after purchase.
- Deliver customer referrals as leads within the business, hitting defined KPIs
- Training existing customers on various solutions and ensuring they are getting the best from our system and the use of the self-serve functionality.
- Be trained to help with the basic support/ account issues whilst the customer is on the phone.
- Follow up with your Team Leader and customer regarding no data since purchase
- Ensure effective internal processes such as RED FLAGS are highlighted and reported to your team leader
- Customer retention - to reduce churn of customers through managing customer relationships
- Have a keen eye for opportunities to promote and upsell additional products to increase revenue

The ability to quickly develop strong relationships with customers
- Must have excellent customer service attitude and answer and assist all customer queries
- Be positive, highly motivated
- Remain calm in all situations, and have empathy
- Be personable

**Job Type**: Part-time
Part-time hours: 15 per week

**Salary**: £11.33-£11.34 per hour

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Wellness programme

Schedule:

- 8 hour shift

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

Reference ID: US Customer Account Agent part time


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