Retail Assistant

Job Title:
**RETAIL ASSISTANT**

Purpose:
To work as part of a store team to deliver outstanding customer service.

To contribute to achieving store profit targets by maintaining good stock levels, proactive selling and excellent visual merchandising.

Accountabilities:

- To serve customers as a priority, showing high standards of customer care at all times.
- To sell and promote retail products in an efficient and friendly manner
- To handle cash and use the EPoS till system, including handling of credit card, debit card and cheque payments.
- To replenish stock and displays as directed.
- To merchandise and display products appropriately. Ensuring products have the correct pricing and security tags attached
- To process customer orders accurately and efficiently, in accordance with store operating procedures
- To answer customer enquiries and deal with complaints in line with company procedures
- To assist the Store Management Team with the preparation and counting of stock at all stock takes in accordance with Store requirements and procedures
- To keep all work areas clean & tidy
- To adhere to all Company health & safety procedures. You have a responsibility to work safely at all times and to report any potential hazards, faults or problems to your Line Manager or the Store Duty Manager
- To ensure your punctuality, attendance and personal appearance meet company standards
- To carry out other duties which naturally fall within the reasonable expectations of the post

Knowledge & Competencies:
In order to succeed in this role, you will be expected to:

- Demonstrate high levels of customer service
- Actively promote and sell products
- Good levels of product knowledge
- Effectively merchandise products
- Replenish stock as required
- Demonstrate compliance with all H&S and security procedures

Key Result Areas:
You will be assessed on the following areas:

- Customer service standards
- Selling skills
- Product knowledge
- Merchandising standards within any areas of responsibility.
- Personal appearance, time keeping and attendance.

Key Behaviours:
Team working

Visible and happy to help other members of the team. Supportive to other employees. Identifies and requests training for self and others as required.

Confidence

Open and honest - remaining professional at all times. Speaks to all customers and team members. Asks questions to fully understand what is needed.

Close to people

Understands the needs of team members and customers. Works productivity during every shift in an effective and safe manner.

Change

Open to change in the way they personally do things. Understanding why change is necessary. Being flexible to work in any part of the store.

Clarity of Thinking

Gets the basics consistently right. Asks questions to explain training or tasks. Seeks assistance as required without prompting.

Empowerment

Understands when to seek advice and ask for help. Is self motivated and will undertake the tasks in hand rather than having to be directed.

Prioritisation

Can demonstrate an understanding of what needs to be done first and the reasons why prioritising is important. Is able to deal with a number of tasks simultaneously.

Communication

Communicates clearly and respectfully. Asks questions to fully understand what is required from them.

Key Relationships:
Customer

Line Manager

Team Members

Store Senior Management

All actions and tasks must be customer focused. Direction and guidance will be offered by the Line Manager - however, will ask Manager or team for assistance if required.

Reporting to:
Department Manager

Dependant on department

**Job Types**: Part-time, Permanent
Part-time hours: 8-32 per week

**Salary**: £5.82-£10.42 per hour

**Benefits**:

- Employee discount

Schedule:

- Weekend availability

Work Location: One location