Hotel Administrator

1 week ago


Abingdon, United Kingdom Edge Hotel Group Full time

**Hotel Administrator**

Edge Hotel Group (EHG) - No.192 Oxford & Old Abbey House Hotel

**Location**: Oxfordshire, UK
**Type**: Full-time, Permanent
**Salary**: £23-£24K, depending on experience
**Start Date**: 1st February 2024 (TBC)

We are excited to offer an excellent opportunity to join a rapidly growing business that provides high-quality, technology-led hotel accommodation across Oxfordshire. As a Hotel Administrator you will be at the heart of our operations; supporting the smooth running of day-to-day activities and contributing to the success of the business. This role is ideal for someone seeking variety, flexibility, and the chance to provide exceptional customer service in a dynamic environment.

**About the role**
As a Hotel Administrator, your key responsibilities will include:

- Managing bookings, availability, and pricing through our CRM tools to meet company targets.
- Ensuring a superior guest experience by prioritizing customer satisfaction and service excellence.
- Processing bookings, payments, and invoices, while actively encouraging direct reservations.
- Maintaining brand standards and utilizing guest feedback to improve performance against KPIs.
- Overseeing day-to-day operations, collaborating with housekeeping, managing stock levels and orders, and conducting property checks to ensure necessary maintenance is completed efficiently and cost-effectively.
- Developing strong communication and rapport within our small, close-knit team.
- Managing relationships with local tradespeople and suppliers for repair work.
- Contributing to marketing efforts by creating social media posts and working with a marketing agency to drive direct business.

**About you**
We are looking for a confident, detail-oriented individual who is eager to be part of our diverse and supportive team. To succeed in this role, you should have:

- Strong communication skills, both verbal and written, and a friendly, customer-focused attitude.
- Excellent organizational and time-management abilities.
- Proficiency with computers and technology, including Outlook, Excel, online management tools, social media, and hotel-specific technology (e.g., check-in kiosks).
- The ability to work independently and make sound decisions, while also being comfortable seeking advice or brainstorming ideas with colleagues.
- A valid UK driving license to travel between sites across Oxfordshire.

**What we offer**
In return for your skills and hard work, you’ll benefit from:

- Company iPhone and laptop for work use.
- 28 days of annual leave.
- Flexible working hours.
- Nest pension scheme.
- Mileage reimbursement for travel between hotel sites.
- Access to desk and/or meeting space at our office in Witney, as needed.

This is an exciting opportunity to work in a fast-paced and growing business, with the potential for career development as we continue to expand. If you’re passionate about customer service and looking for a dynamic, flexible role, we’d love to hear from you.

**Job Types**: Full-time, Permanent

Pay: £24,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free or subsidised travel
- Free parking
- On-site parking
- Work from home

Work Location: Hybrid remote in Abingdon OX14 3JD

Application deadline: 20/01/2025
Expected start date: 01/02/2025


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