Front of House Staff

5 days ago

Cheltenham, United Kingdom Energie Fitness Cheltenham Full time

**THE ÉNERGIE GROUP**

énergie has been an innovator and a disruptor in the UK and Ireland fitness market for more than a decade. In an age dominated by faceless big box budget gyms, énergie is building clubs for the future. Affordable fitness with personality, service and accessibility, reaching out to people of all ages and becoming the brand that breaks down the barriers of intimidation to everyone. Our workforce expects to “take the stage” in our clubs. We look for passion, belief, energy and ambition. We want _**everyone**_ to feel they belong in an énergie movement that will change their lives.

**Job Purpose**

 To create a welcoming and inclusive club environment that encourages members and perspective members to make their fitness club a regular destination of choice.
 To understand the needs of all members and to work with colleagues to develop solutions that cause members to value their club and recommend it to others.

**Key Accountabilities**

 Bring the “where you belong” energy campaign to life in your club.
 Make pace and energy a recognisable feature of your club.
 Encourage all team members to take pride in meeting the needs of their members.
 Publicise members’ success and celebrate it as public ally as possible.
 Provide members with the added value information and support that show customers that their club cares and goes beyond the ordinary.
 Monitor the quality of member experience and report regularly on member feedback.
 Encourage members to talk about their experience and to encourage others to visit the club.

**Responsibilities and Duties**

 To organise events and experiences that will excite prospects and retain members in the clubs.
 To ensure that the quality and ambiance of the welcoming environment is of the highest standard.
 To entertain members and encourage members to share their talents with others.
 To train and develop the skills that will add value to member experience.
 To promote and create a safe environment for all members.
 To be loyal to the club and do everything possible to promote its value inside and outside the club environment.
 To provide colleagues with the intelligence on members that will enable them to resolve concerns and drive customer attention.

**Social skills**

 Make people feel good about themselves and encourage them to interact with others.
 Use social media to connect members and promote the great atmosphere in our clubs.

**People Skills**

 Set high standards, high pace and activity that everyone excels in.
 Create highly energised atmosphere with great interaction between staff and customers.

**Job Types**: Full-time, Part-time
Part-time hours: 16-40 per week

**Salary**: £7.50-£10.25 per hour

**Benefits**:

- Company events
- Company pension
- Employee discount
- Gym membership
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus

COVID-19 considerations:
Fully risk assessed and very clean. In fact, we're renowned for it

Application question(s):

- Do you have any fitness qualifications? If so, please list them.
- Would you rather work mornings, daytimes, evenings, week days or weekends (or all)?

**Experience**:

- Customer Service: 1 year (preferred)
- Front of House: 1 year (preferred)

Work Location: In person

Reference ID: EFC FOHPT

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