Patient Experience Advisor

1 day ago


Sleaford, United Kingdom Lincolnshire Partnership NHS Foundation Trust Full time

Responsibilities include; On behalf of the Patient Experience Lead act as a first point of contact and use judgement to provide a confident, professional response to enquiries from patients and carers, staff and representatives of outside organisations. Act at all times in the best interest of patients/carers, recognizing the potential vulnerability of all service users and acting in accordance of Trust polices of Safeguarding Adults and Children Work on own initiative and resolve day to day problems independently in relation to Patient Experience enquiries developing expertise to respond to questions commensurate with level of experience Maintain up to date electronic filing systems in accordance with Trust policies and procedures to facilaite the prompt retrieval of information when required Able to analyse information and make judgements when deciding the most appropriate course of action to take when contacted by service users, carers or relatives. This may include resolving the issue directly using own initiative, sigposting to an appropriate person or escalating to senior staff



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