Specialist Home Claims Handler

2 weeks ago

Peterborough, United Kingdom RSA Full time

**Your role**
As our Specialist Claims Handler, you will manage a portfolio of household claims from initial notification to conclusion, following agreed-upon claims processes and fulfilling claims through our network of suppliers or cash settlement.

Your role requires you to primarily deal with home claims resulting from the escape of water, floods, and fire. However, you will be required to handle all types of claims up to the value of £15,000.

Following your induction, your role will be primarily home-based, with occasional office work to collaborate with colleagues.

**About you**
As the primary point of contact for our customers, you will provide excellent customer service, and uphold RSA values by providing assurance, direction, and a clear path forward. You will have knowledge in insurance/claims handling and be used to thinking on your feet and making effective decisions.

It would be desirable if you have an understanding of building and contents damage, in relation to the input of risk and the circumstances of loss. As well as technical experience in the stabilisation and management of water damage however this is not essential as full training will be provided.

**What we offer you**
At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including insurance discounts (up to 40%) and pension contributions of up to 11%, looking after your wallet and your wellbeing.

We’ll give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts - the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us.

**About Us**
We celebrate individuality and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

We understand that home life is a priority, and are happy to consider reduced hours or job shares.

If you think you would be a great fit for us, but don’t meet all the requirements of the role, please contact us as we’d love to discuss how RSA could be the next step in your career journey.

Job Reference: UK001470

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