Catering Assistant

**At a glance**

**Role Title**:Catering Assistant

**Contract Type**:Permanent

**Hours of Work**:35 hours per week:

- Monday to Friday - 11:00 to 18:30

**Salary**:£12.95 per hour

**About the role**
- To deliver a market leading customer experience, achieving sales and customer service through a focus on outstanding customer service and execution of the agreed food & drink offer.
- To work as part of the Catering team adding value to the efficient and profitable running of your operational area to achieve your personal, team and branch goals..

**You also can view a copy of the full job outline here:

- **

External applicants
- please view the attached job outline

Internal applicants
- please use the link below

**What you’ll be doing**:
**Customer Service**
- Provide a great level of service and consistently promote products to customers.
- To be a brand ambassador by being a warm and friendly Partner who provides a consistently outstanding customer experience that is unrivalled in the marketplace.
- Monitor and reduce wastage through correct ordering and record keeping
- Ensure all counters and coffee stations are replenished and presented consistently and in line with agreed standards
- To resolve customer queries or complaints at the first point of contact.
- Complaint and Risk management
- Full compliance with JLP Catering policies and legislation
- Full compliance with Health and Safety Regulations
- Carry out due diligence tasks and keep accurate due diligence checks and records

**Vending**
- Ensure the vending operation delivers outstanding service to meet Partners needs.
- Ensure that fresh food, snack and hot beverage machines across the site are replenished and in a good working order
- Look after the stock inventory across the campuses with mínimal supervision
- Attend each vending machine in line with the service requirements, ensure it is clean and fully stocked with accurate pricing to provide a great service.
- Ensure food safety requirements are maintained.

**Stock Management & Food Production Operations**
- Ensure stock is stored in the correct manner and rotated to minimise food wastage.
- Ensure the requirements of the cold chain are delivered.
- Support the ordering and control of stock.
- Support the back of house activities of the catering operations ie dishwash, food prep etc.

**Essential skills you’ll need**
- Education - e.g. GCSEs or equivalent vocational studies
- ** Operational experience in PDRs, canteens or hospitality. **You will be required to prepare vegetables, salads and other dishes as part of your daily duties.
- Good communication

**Desirable skills you might have**
- Food Safety level 2 & 3
- Allergen Training

**Benefits of the Partnership and the role**

**We believe in rewarding our Partners for their time and energy. After all, they’re the ones that make the John Lewis Partnership special. Benefits include**:
Training will be provided including Food Hygiene

Full uniform supplied

Free meals on Duty

Free parking on site and good public transport connections.

Once you’ve been with us for three months, you’ll get Partnership discount in store and online. That’s 25% off in John Lewis & Partners (12% electrical products, some exclusions apply) and 20% in Waitrose & Partners. You’ll also be able to nominate someone you live with to share your discount.

Discounted cinema tickets & VIP suites with discounted tickets at the O2 arena

Discounted rates on holidays at the John Lewis Partnerships hotels, where only Partners and their guests can stay

Good work life balance, including focus on well being and flexible working and our marketing established equal parenthood leave Policy

**Additional Information**

The Partnership supports agile and flexible working practices, such as when, where and how we work. We have several different ways to work flexibly, including part-time, flexible or compressed hours, and job sharing. You'll have the opportunity to discuss this further with the hiring manager during your interview and, where it is operationally practicable, they'll do all they can to accommodate your needs.

Print off the job description now if you require it.

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