Senior Work and Health Coach

Position: Senior Work and Health Coach
Location: London (covering mainly North and West London areas)

**Salary**: £33,500 - £39,500
Type: Permanent

**The Role**
We are recruiting for a number of Senior Work and Health Coach to provide highly effective support to individuals guide them on their journey to returning, remaining or finding new employment while also supporting them to improve their health and wellbeing.

The Senior Work and Health Coach role will manage a team of Work and Health Coach providing supervision, training, caseload management, and role modelling best practice approaches to job retention. The Senior Work and Health Coach will play a pivotal role in managing a high-quality service that meets the exacting standards of our commissioners and delivers positive outcomes for service users.

**Main Duties and Responsibilities**
- Manage a high performance, quality-driven service. You will be required to lead by example in line with our values, motivate the team and demonstrate best practice principles of delivering a job retention service. This will include managing direct reports and working alongside managers and frontline staff and members of partner/commissioner organisations.
- Monitor and manage performance of the Employment Retention Advisers, carry out monthly 1-2-1 meetings, quarterly performance appraisal reviews, managing the full spectrum of employee relations issues, the wellbeing of your staff and guiding EAs both individually and collectively on the achievement of individual and team performance targets.
- Manage a small caseload advising and supporting clients to address problems in the workplace to help them return to work, remain in work or find new employment.
- Submit accurate, timely monthly reports to the Programme Manager and Head of IPS and any other management information requested on the performance and delivery of the service.
- Produce regular monitoring reports for external stakeholders, including commissioners.
- Create a culture of continuous improvement, taking ownership for problems, adopting forward thinking strategies for improvement in everything we do and take the lead on making change happen.
- Identify barriers for service excellence and work with internal and external stakeholders to implement solutions to ensure a high-performance service.
- Identify, devise and lead on the training needs of staff and arrange appropriate training to support with continuous professional development.
- Coordinate the work of Employment Retention Advisers to build relationships with local employers to access the hidden labour market, external agencies and delivery of job seeking groups.
- Provide solution focused monthly supervisions and case management for each ERA as well as those with other providers/partners.

**Experience**
- Experience of managing a team and performance management procedures
- Relevant experience providing case management support to a caseload of clients with health and/or employment related barriers
- Understanding of the practical impact of common health conditions on an individual’s ability to work
- Ability to supervise the caseloads of individuals with different needs and goals
- Relevant experience of producing high-quality reports, letters, spreadsheets for the purposes of submitting information to internal and external stakeholders
- Relevant experience of handling complex cases, provision of support to colleagues guiding on best practice and coaching others to achieve excellence in their roles.
- Experience with improving systems and processes
- Experience of undertaking audits and presenting and analysing results
- Demonstrable experience of successfully working to targets, and driving performance of the team
- Excellent interpersonal and communication skills
- Good at building relationships with both internal and external stakeholders
- Practical experience in accessing external support services and well-developed networking skills
- Ability to use initiative when required and take a problem solving approach to work tasks
- Ability to work well as part of a team and independently when required
- Professional and credible both to employers, clients, health professionals and referral partners