Customer Service Assistant

1 week ago

Chesterfield, United Kingdom Ovarro Full time

Ovarro are going through an exciting period of transformation and change with a supercharged focus on growth, scalability and Customer Centricity. To achieve our goals we need team members who fully live our OneTeam value which is at the heart of everything we do at Ovarro. Our new UK Customer Care Administrator will join our global Customer Care team and support our global Customer Care function, promoting a customer first culture. The role will provide support in the following areas; Support Team Assistance, Sales Order Entry & Management and Administration Support

This is a genuine opportunity to add real value and impact to the community. Ideas are valued at Ovarro and we appreciate commercially progressive individuals who can drive ideas to fruition individually and as part of the wider team.

As a Customer Care Administrator, you will be the first point of contact and your role will be to provide customer service excellence to new and existing customers constantly striving for continuous improvement.

You will add impact at Ovarro by;
- Being the first point of contact for Ovarro customers across the globe.
- Logging internal and external support calls within SLA bound response times
- Processing customer orders
- Responding to Customer enquiries
- Complaint Handling
- Portal Management
- Customer Training administration support
- Sales and Repair Administration Support
- Coordinating and booking Internal Travel
- Adhoc Administration duties as require
- Great IT competency including Microsoft office suite
- Strong communication skills.
- Ability to work under pressure in a fast-paced environment.
- Strong administration and organisational skills.
- Positive attitude and a friendly manner

Ovarro recognise the need for a diverse workforce and we are committed to equal opportunities in employment.

**Salary**: Up to £21,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- On-site parking
- Referral programme
- Wellness programmes

Schedule:

- Monday to Friday

Reference ID: VN432

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