Intensive Housing Management Worker

**Intensive Housing Management Worker**
**Salary: £15,638 - £18,930 per annum**
**Contract type: Permanent, part time (24 hours per week)**
**Location: Matilda House, 2A Rymers Lane, Oxford, OX4 3SE (on site)**

**Role Overview**

This is an exciting opportunity to join our Care and Support Team within a supported housing setting. You’ll be working alongside other Intensive Housing Management Workers to manage the health and safety of the building and to safeguard the clients who live here by answering clients enquiries and providing reactive support to those that are in crisis in the absence of the main support team.

**Key Responsibilities**
- Ensure that Health & Safety checks are carried out by the team in accordance with A2Dominion's policies and procedures and that voids are kept to a minimum.
- Ensure safeguarding policies are followed
- Reception duties including answering the telephone, coordinating transport when necessary, updating the appointment book and signing in and out visitors and keys
- Process voids and report/follow up repairs
- Engage with external partners to ensure the best outcome for our residents
- Ensure reporting documents are being completed
- Work closely with the support team and housing officer to address any breaches of a client’s license with the aim of preventing client evictions and focusing on tenancy sustainment
- Report to the Senior Intensive Housing Management Worker (IHMW) to highlight any concerns regarding the running of the building that compromises the safety of the building, staff and the residents that live within it
- Providing emotional support in a sensitive and empathetic manner, offering guidance in accordance with procedures and the boundaries of the job role

**More about you**

You won’t necessarily have experience in this sector, as we recognise that transferable skills and experience are just as valuable.
- Basic MS Office skills and willingness to learn new systems
- Strong organisational and multi-tasking skills with the ability to prioritise tasks effectively
- Excellent communication and interpersonal skills with the ability to remain calm under pressure
- Ability to work independently and as part of a team, showing initiative and problem solving capabilities
- Experience in Homelessness and/or substance misuse and/or mental health is preferred but not necessary
- Able to remain calm and professional in challenging situations to reduce conflict

Availability to work the following shift pattern:
Week 1: Monday & Tuesday 1400 - 2000; Saturday 0800 - 2000
Week 2: Saturday and Sunday 0800 - 2000

**About A2Dominion**

We are a UK housing association committed to a new vision - providing homes people love to live in.

With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership.

Our 70,000+ customers come from a diverse range of backgrounds with varying levels of income. We’re here to provide them all with homes that are safe, high quality and sustainable.

And with social housing roots going back eight decades, we continue to ensure that every penny of profit is reinvested into our charitable social purpose - delivering more homes and better services for customers.

**Choosing us is easy**

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- Investment in your learning and development

In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.

A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will: actively look to attract and recruit disabled people, provide a fully inclusive and accessible recruitment process, offer an interview to disabled applicants who meet the minimum criteria for the job, be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job, make reasonable adjustments as required.

**Meeting the role requirements**

**A2Dominion are proud to be a family friendly employer**

Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love wo