Collections Agent

2 weeks ago

Northampton, United Kingdom Billing Finance Full time

**Collections Agent**:
**About You.**

- Are you a curious person who is comfortable asking questions?
- Have you previously worked in a role where you dealt with customers over the ‘phone?
- Do you have strong IT skills?


**About the Role.**


We’re now looking for someone to join us as a Collections Agent. This role involves supporting our customers on a day-to-day basis, answering questions that they may have as well as understanding why customers have fallen into arrears; ensuring that we provide them with the most appropriate solutions to help them to manage their finance agreement with us.

We are looking for someone who enjoys talking to customers and who is inquisitive. You’ll have strong communication skills and along with the rest of our Credit Control team, will focus on good customer outcomes; you’ll have the ability to recognise that sometimes, delivering the right customer outcome involves making those more difficult decisions where it is evident that the agreement is no longer affordable for the customer.


**Responsibilities**:
**
- Manage a daily queue system of allocated accounts.
- Offer alternative forbearance options to customers where a repayment plan/payment is not the right option for the customer.
- Liaise with debt management agencies where appropriate.
- Take manual payments over the telephone.
- Take inbound calls from customers regarding their agreement.
- Liaise with other departments where necessary in order to effectively manage situations.
- Review customer credit files information.
- Any other adhoc duties


**About Billing Finance**


_Our values are:_

_- We are responsible - We are conscious of our impact on people and planet
- We care about you - We are kind and compassionate with our customers and with each other
- We work with you - We support financial wellbeing for our customers and the wider community
- Discretionary bonus scheme
- Electric Vehicle salary sacrifice scheme
- Pension salary sacrifice scheme
- Private Medical
- Income Protection
- Hybrid working
- Employee Assistance Programme
- Annual £200 personal growth fund
- Paid volunteering days

**The Recruitment Process and How We Will Use Your Data**


The recruitment process will involve obtaining information and/or exchanging it with the following organisations to assist with our pre-employment checks prior to interview.
- Credit Reference Agencies - to complete a soft credit check to understand your financial history
- CIFAS - to check both National and Internal databases for fraudulent activity. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity.

To complete these checks, you will be asked to provide your address history for the past six years, along with your full name and date of birth.Location
- Northampton- Department
- Operations- Job Title
- Collections Agent- Salary
- £26,000 - £30,000 per annum- City
- Northampton

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