Customer Assistant

2 weeks ago

Hayle, United Kingdom M&S Full time

**Summary**

Cafe Customer Assistant
**All the details**

Below is the working pattern for this vacancy. The anticipated start date for this vacancy is week commencing 09/06/24.

Sunday 10:30-17:00
Wednesday 10:00-14:00
Thursday 11:00-15:00

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

  • Customer Assistant

    4 days ago

    Hayle, United Kingdom Marks & Spencer Full time

    Customer Assistant Working Pattern Monday - 6:30-9:30 Tuesday - 6:30-9:30 Wednesday - 6:30-9.30 Thursday -6:30-9:30 Saturday - 6:30-9:30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete...

  • Customer Assistant

    2 weeks ago

    Hayle, United Kingdom Marks & Spencer Full time

    Customer Assistant - Christmas - Cafe - Hayle Afternoons Working Pattern **Week 1** Sunday 10:30 - 14:30 Monday 10:30 - 14:30 Tuesday 10:30 - 14:30 Wednesday 10:30 - 14:30 Thursday 10:30 - 14:30 **Week 2** Sunday 10:30 - 14:30 Monday 10:30 - 14:30 Tuesday 10:30 - 14:30 Wednesday 10:30 - 14:30 Thursday 10:30 - 14:30 **Purpose** - To deliver a great...

  • Customer Assistant

    6 days ago

    Hayle, United Kingdom Marks & Spencer Full time

    Customer Assistant - Cafe Working Pattern Week 1: Tuesday: 14:00 - 18:00 Wednesday: 14:00 - 18:00 Thursday: 14:00 - 18:00 Friday: 14:00 - 18:00 Saturday: 14:00 - 18:00 Week 2: Tuesday: 14:00 - 18:00 Wednesday: 14:00 - 18:00 Thursday: 14:00 - 18:00 Friday: 14:00 - 18:00 Saturday: 14:00 - 18:00 **Purpose** - To deliver a great shopping experience for their...

  • Customer Assistant

    14 hours ago

    Hayle, United Kingdom Marks & Spencer Full time

    **Customer Assistant - Christmas - Clothing & Home - Hayle** **Working Pattern** **Week 1** Sunday - 06:00-10:00 Wednesday - 06:00-10:00 Friday - 06:00-10:00 Saturday - 10:00-19:00 **Week 2** Sunday - 06:00-10:00 Wednesday - 06:00-10:00 Friday - 06:00-10:00 Saturday - 10:00-19:00 **Purpose** - To deliver a great shopping experience for their customers,...

  • Customer Assistant

    13 hours ago

    Hayle, United Kingdom Marks & Spencer Full time

    Customer Assistant - Womenswear - Hayle Afternoon Shifts Working Pattern Week 1 Monday : 13:30 - 20:00 Tuesday : 13:30 - 20:00 Friday : 13:30 - 20:00 Saturday : 13:30 - 20:00 Week 2 Monday : 13:30 - 20:00 Tuesday : 13:30 - 20:00 Friday : 13:30 - 20:00 Saturday : 13:30 - 20:00 **Purpose** - To deliver a great shopping experience for their customers,...

  • Customer Service Assistant

    16 hours ago

    Hayle, United Kingdom Shell Forecourts Full time

    **Job description** The Shell Garage, Carwin Rise, Hayle, Cornwall. TR27 5DG require a **32-40 Hrs COVERING VARIOUS SHIFTS INC WEEKENDS & LATES**Customer Service Assistant **Your own transport is essential for this position, due to the location of the Service station.** You will become part of a friendly and well motivated team. You will need to provide a...

  • Customer Assistant

    2 weeks ago

    Hayle, United Kingdom Marks & Spencer Full time

    Customer Assistant - Foods - Evenings **Working Pattern** **Week 1** Tuesday 18:00 - 22:00 Wednesday 18:00 - 22:00 Thursday 18:00 - 22:00 Friday 18:00 - 22:00 Saturday 18:00 - 22:00 **Week 2** Tuesday 18:00 - 22:00 Wednesday 18:00 - 22:00 Thursday 18:00 - 22:00 Friday 18:00 - 22:00 Saturday 18:00 - 22:00 **Purpose** - To deliver a great shopping...

  • Customer Assistant

    2 weeks ago

    Hayle, United Kingdom Marks & Spencer Full time

    Customer Assistant - Foods Working Pattern Week 1: Tuesday: 17:00 - 22:15 Wednesday: 17:00 - 22:15 Thursday: 17:00 - 22:15 Friday: 17:00 - 22:15 Week 2 Monday: 17:00 - 22:15 Wednesday: 17:00 - 22:15 Thursday: 17:00 - 22:15 Friday: 17:00 - 22:15 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every...

  • Customer Assistant

    1 week ago

    Hayle, United Kingdom Marks & Spencer Full time

    Customer Assistant - Foods Working Pattern **Week 1** Wednesday 16:00 - 20:00 Thursday 16:00 - 20:00 Friday 16:00 - 20:00 Saturday 16:00 - 20:00 **Week 2** Wednesday 16:00 - 20:00 Thursday 16:00 - 20:00 Friday 16:00 - 20:00 Saturday 16:00 - 20:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task...

  • Customer Assistant

    6 days ago

    Hayle, United Kingdom Marks & Spencer Full time

    Customer Assistant - Clothing and Home Working Pattern Week 1 Sunday: 6:00 - 12:30 Wednesday: 6:00 - 10:00 Friday: 10:00 - 14:00 Week 2 Sunday: 6:00 - 12:30 Wednesday: 6:00 - 10:00 Friday: 10:00 - 14:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within...