Team Leader

**General Information**:

- Salary
- £28,312 - £30,011
- Working Pattern
- Full Time, Part Time, Part Time/Job Share, Flexible Working
- Vacancy Approach
- External
- Location
- Wrexham
- Region
- Wales
- Closing Date
- 27-Jun-2025
- Post Type
- Permanent
- Civil Service Grade
- EO
- Number of jobs available
- 1
- Reserve List
- 12 Months
- Job ID
- 6812

**Descriptions & requirements**:

- Job description

**Proud to serve. Proud to keep justice going.**
- Our Team Leaders play a critical role in helping deliver justice, this role will enable you to demonstrate and develop your leadership skills. You are responsible for making sure your team deliver excellent administrative support and customer service to service users, judiciary and management.

**About us**
- HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, w people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

**Your role**
- Leading your team, you’ll focus on the team’s area of work, making sure that work is prioritised and organised and your team fully skilled to meet objectives. As an effective Team Leader, you recognise the importance of the team’s overall wellbeing and can motivate your team to succeed.

You will contribute to the delivery of operational, performance and service standard targets and provide statistical data for the management team and judiciary. Your keen eye for detail and desire for continuous improvement is key to your success. Monitoring and analysing performance areas and trends, conducting ongoing reviews of procedures and work practices is essential, as is your ability to successfully recommend improvements, navigate change and manage the implementation of new initiatives and legislation.

This is a challenging and rewarding role, key to the smooth running of operational functions throughout HMCTS. We’re committed to helping you develop your leadership skills, through our HMCTS leadership offer. This provides a wide range of activities from development programmes to accessible bite-size guides to help build your ability and confidence to lead, guide and inspire others
- and you will be expected to support and assist in these duties.
- The team leader can also be the senior person on site.

**Y**our skills and experience**
- Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
- Experience of working in an administrative role in a customer-focussed environment
- IT proficient with the ability to learn and adapt to different technologies and software packages.
- Excellent communication, organisational and prioritisation skills

**Further details**:
- New recruits to the Civil Service joining MoJ are expected to join at the band minimum

**For a full job description, please see the supporting document in the advert below before applying.**

**Yn falch o wasanaethu. Yn falch o gynnal cyfiawnder.**
- Mae ein Harweinwyr Tîm yn chwarae rôl hollbwysig i helpu i weinyddu cyfiawnder. Bydd y rôl hon yn eich galluogi i ddangos a datblygu eich sgiliau arweinyddiaeth. Rydych yn gyfrifol am sicrhau bod eich tîm yn darparu cymorth gweinyddol a gwasanaeth cwsmeriaid rhagorol i ddefnyddwyr gwasanaeth, y farnwriaeth a rheolwyr.

**Amdanom ni**
- Mae Gwasanaeth Llysoedd a Thribiwnlysoedd Ei Fawrhydi (GLlTEF) yn gyfrifol am weinyddu'r llysoedd a thribiwnlysoedd troseddol, sifil a theulu yng Nghymru a Lloegr. Mae ein rolau’n cefnogi defnyddwyr ein gwasanaethau a’n cydweithwyr o fewn GLlTEF, lle mae pobl a busnesau’n cyrchu cyfiawnder a allai newid bywydau. Rydym yn chwilio am unigolion sy’n ymrwymedig i ddarparu gwasanaeth cyhoeddus ac sydd am wneud gwahaniaeth ym mywydau pobl i sicrhau cyfiawnder. Os oes gennych chi ddiddordeb mewn datblygu gyrfa gyda phwrpas go iawn, ymgeisiwch.

**Eich rôl**
- Gan arwain eich tîm, byddwch yn canolbwyntio ar maes gwaith y tîm, gan sicrhau bod gwaith yn cael ei flaenoriaethu a’i drefnu a bod eich tîm yn meddu ar yr holl sgiliau sydd eu hangen i gyflawni amcanion. Fel Arweinydd Tîm effeithiol, rydych yn cydnabod pwysigrwydd lles cyffredinol y tîm ac yn gallu cymell eich tîm i lwyddo.

Byddwch yn cyfrannu i gyflawni targedau gweithredol, perfformiadol a safon gwasanaethau a darparu data ystadegol i’r tîm rheoli a’r farnwriaeth. Bydd eich gallu i dalu sylw i fanylion a’ch awydd i wella’n barhaus yn allweddol i’ch llwyddiant. Gan fonitro a gwerthuso meysydd a thueddiadau perfformiad, bydd cynnal arolygon parhaus o weithdrefnau ac arferion gwaith yn hanfodol. Bydd eich gallu i argymell gwelliannau yn llwyddiannus, llywio’r tîm drwy newid a rheoli’r broses o roi mentrau a deddfwr