General Manager, Victoria Warehouse Manchester

**Venue**: O2 Victoria Warehouse Manchester

**Company**: Academy Music Group

**Location**: Manchester

**Reports to**: Divisional manager

**Working hours**: Full-time

**Role**

The General Manager is a key role within the organisation, accountable for the wider team at O2 Victoria Warehouse Manchester and management of the day-to-day business and operational functions. Passionate about the live events industry and highly motivatedto maximise the events diary, you will generate commercial and creative opportunities for shows and events with established acts, emerging artists and club events.

**Our team**

**About you**
- Successful background in the live entertainment industry or venue management
- Experience of working as a manager or an operational role within a high-volume venue
- Proven track record in managing live performances and club events
- Knowledge of health and safety regulations and licensing
- Excellent communication and diplomacy skills
- Management experience of a large team
- Proficient in Microsoft Office packages
- Understanding of booking and promotions of live events
- Excellent control of operating costs and budgeting
- Self-motivated and results driven

**What we need**
- Personal licence holder
- First-class client and customer service
- Demonstrable leadership and motivation of others
- Passionate and enthusiastic for the live events and club industry
- Flexibility to work irregular hours (weekends/evenings/public holidays)
- Willingness to build positive working relationships
- A proactive leader in problem-solving who can negotiate solutions
- Strong awareness of P&L
- A dynamic, forward-thinking manager to deliver exceptional service
- Ability to drive the venue business forward

**What you’ll be doing**
- Meet Company business objectives and manage operations
- Maximise the events diary
- Act as the first point of contact for all contracted events
- Maintain and develop client relationships
- Implement efficient business strategies as directed by the Company
- Duty manage events and programming to the highest quality
- Generate new business opportunities for commercial success and profitability
- Meet or exceed annual budgets
- Ensure all paperwork and reporting is completed and professionally retained
- Management and accountability for forecasting and budgeting
- Oversee all licencing administration, risk assessment and due diligence
- Adhere to all existing and new health and safety legislation
- Periodic testing and certification of venue equipment
- Control all operating costs in line with set targets
- Manage expenditure for all venue departments
- Ensure the venue is maintained to the highest standards
- Direct building maintenance issues so that urgent repairs are carried out in a timely manner
- Lead on compliance for all Company working practices
- Uphold and enforce the relevant terms of the entertainment licence and changes to the law
- Work collaboratively with the venue team, local authority and Company head office
- Support all training requirements and annual appraisals for full-time employees
- Increase employee productivity
- To publicly represent the venue and Company in a professional manner

**Equal opportunities**

**Our company**

Academy Music Group (AMG) is the UK’s leading owner and operator of live music and entertainment venues with award-winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artistsand audiences by hosting unforgettable live performances.

AMG is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.