Events Co-ordinator

We have an opportunity for an **Events Co-ordinator** to join our Commercial team in Knutsford.

The Mere Golf Resort & Spa is a destination for business and pleasure, with an 81 bedroomed hotel, expansive wedding and event spaces, Championship golf and an award-winning spa, set in the heart of the Cheshire countryside. Our luxury conference and event suites cater for up to 550 guests. Whether it’s a corporate event, a meal for two in our two AA rosette restaurant or a spectacular wedding celebration, we’re passionate about world class hospitality and a luxury experience. The 150 acre estate offers premium hospitality, and a personal guest experience. As a business employees are placed at the heart of everything. Therefore a comprehensive training and development program is available to everyone, and as a result of our growth excellent long-term career opportunities are at the forefront of every position we recruit.

As our **Events Co-ordinator** you will be working in a vibrant open plan office surrounded by a small team of other Co-ordinators. You will thrive in a fast paced environment, be personable and a work well both autonomously and as part of a team. Reporting to the Commercial Office Manager you will have a key role in providing efficient, effective and professional service to both existing and potential customers. Attention to detail is key for this role in order to ensure every aspect of events held exceeds customer expectations at all times.

**In return as our **Events Co-ordinator**, you will receive some excellent benefits, including**:

- Up to 28 holiday days a year which increase with length of service
- Childcare voucher scheme
- 20% off food in all outlets
- Discounted health club membership
- 20% off spa treatments
- 10% off spa products
- Use of the golf course & driving range
- Preferential rates for hotel accommodation

**The **Events Co-ordinator duties and key responsibilities include**:

- Responding to all enquiries in a timely, confident and professional manner, displaying a clear and comprehensive knowledge of the hotel, its facilities and details, taking every opportunity to upsell.
- Recording full and accurate details of guest requirements and bookings as per Company and hotel procedures.
- Converting all provisional and tentative bookings on Opera within a 2 month lead window.
- Making clients aware of the full terms of business, including the cancellation policy and the need to confirm bookings prior to arrival.
- Ensuring all signed correspondence is received and recorded accordingly
- Conducting client ‘show rounds’ professionally, taking every opportunity to upsell.
- Booking third party services in accordance with Company and hotel procedures.
- Having knowledge of, and operating, the hotels cash handling and security procedures.
- Carrying out after event sales calls within 3 days of event, providing all feedback and repeat business conversion as a weekly report.
- Dealing with complaints/issues politely and swiftly in conjunction with your line manager as necessary
- Promoting weddings for the Hotel, maximising revenue through following standard sales practices.

**Preferred Skills and Experience**
- previous experience in meetings and events
- Fully competent in the use of Opera
- Strong commercial awareness
- Adopt The Mere values by being passionate about your role, and promoting a culture of professionalism, consistency and one team
- Become part of Team Mere. The all-conquering collective of supportive individuals dedicated to consistent delivery of genuinely great service to all

If you feel that you have the skills and experience to join our friendly team at our stunning and unique venue as our** **Events Co-ordinator**, please click ‘**apply’** today.