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Tech Specialist Citrix

2 weeks ago

Livingston, United Kingdom Sky Full time

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

Sky is always looking to develop and improve pioneering products and services. Citrix infrastructure plays a critical role in the delivery of these pioneering initiatives from supporting our Contact Centre’s delivering world class customer service to providing a stable technology platform that supports the delivery of Sky’s technology ambitions. We are looking for a Citrix Specialist to join our team who can drive platform improvements and initiatives across our growing platform.

**What you’ll do**:

- Work with the team to deliver effective and timely support for Citrix programmes and projects.
- Assess and provide input on the latest technologies and their impact on a group wide basis.
- Work with the Project Teams to provide regular reviews of progress against milestones to appropriate key stakeholders identifying risks, slippage and proposing mitigating actions to ensure agreed programme benefits are delivered.
- Highly customer focused analytical approach to decision making and problem resolution with experience of assessing impact and prioritising workloads.
- Communicate and collaborate with external clients, vendor partners and internal service specialists.
- Provide BAU 2nd line support to our Contact Centre and Corporate users.
- Participate in the Citrix Team on call rota.
- Look for constant improvement of our Citrix platforms and processes.

**What you’ll bring**:

- A background in working within and a desire to create a career with Citrix technology.
- Experience working in a dynamic and fast-moving IT environment.
- Analytical mindset and approach to problem solving.
- A proactive attitude to improvement and support.
- Have good communication skills to work with colleagues across the Comcast and Sky group.
- Be able to work in a pressured environment.

As a member of the Citrix Support team within Workplace Technologies, you will be involved in ensuring the availability of Sky’s contact centre Citrix platform with users based in the UK, Europe India and North America.

**The Rewards**:
There’s a reason people can’t stop talking about **#LifeAtSky. **Our great range of rewards really are something special, here are just a few:

- Sky Q, for the TV you love all in one place
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- Access a wide range of exclusive Sky VIP rewards and experiences

**How you’ll work**:
We know the world has changed and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We’ve adopted a hybrid working approach to give more flexibility on where and how we work. You’ll find out more about what this means for this role during the recruitment process.

**Your office base**:
**Livingston**:
Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there’s onsite parking available for cars, motorbikes and bicycles.

You’ll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym. Or play a game of pool or table tennis.

**Inclusion**:
We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we are happy to talk about flexible working.

**Why wait?**

To find out more about working with us, search **#LifeAtSky** on social media. **A job you love to talk about.