Night Porter

**Overview**
We are seeking a dedicated and reliable Night Porter/Receptionist to join our team. The Night Porter/Receptionist plays a vital role in maintaining the cleanliness and organisation of our facilities, ensuring a welcoming environment for Guests. This position requires a proactive individual who can work independently as well as part of a team, demonstrating excellent attention to detail and a commitment to high standards of service.

Hours are 10.45pm to 7.15am, 16 hours per week.

**Duties**
As **Night Porter/Receptionist** you will be responsible for;
- Maintaining our luxury standards of cleanliness and service at all times
- Operating cleaning machinery in accordance with guidelines given
- Working with cleaning chemicals in line with COSHH guidelines
- Attend to guests needs and requirements, including arrivals and departures
- Set up conference and banqueting rooms as required
- Responsible for the security and integrity of property and guests whilst on duty, adhering to company policy and legislation
- Regular patrols to check security and safety of property and guests
- To work as part of a team and to constantly evaluate, train and improve the experience of our guests
- Establish and maintain effective employee relations across departments
- To ensure all opportunities to generate revenue for the hotel are maximised and there is a strong channel of communication between sales to ensure effective, efficient and wholly beneficial operations for both staff and guests alike

**Skills**:

- An keen eye for detail
- Previous experience as a night receptionist or porter
- The ability to work alone and as part of a team
- The ability to work through the night
- Good communication skills and a high level of spoken English
- Exceptional organisational skill
- Customer service skills
- To have a great personality and be genuine, approachable and attentive
- Computer skills
- Positive attitude
- Flexibility

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for
- We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
- We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
- We need extra milers. So if you think the job description is all you have to do, then we’re not for you. ?

You have to put your heart into it. When you tell a guest? you’re happy to help, you have to mean it.

**Benefits**:

- 29 days holiday (increasing with length of service) Prorata for part time hours
- 50% Discount on food and beverage across all Exclusive properties
- Really big discounts of room nights across all Exclusive properties
- PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
- Meals on duty provided for free
- Recognition and rewards scheme
- Access to our learning platform including great training and development programs.
- BCorp member and commitment to improving our People, Product and Planet.
- Free downloads to newspapers, magazines and books
- Cycle to work scheme

**Job Type**: Part-time

Pay: £13.00 per hour

Expected hours: 24 per week

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday
- Night shift
- Weekend availability

**Experience**:

- Hospitality: 1 year (required)

**Language**:

- English (required)

Work Location: In person

Reference ID: exclusive/TP/262932/6553