Supervisor - West Cornwall Pasty

**Supervisor**

**Address**: Winchester Services, M3, Shroner Wood, Winchester SO21 1PP**

**£27,500 per annum**

**37.5 hours per week**

As a Team Leader you will be the strong right arm to our Department Manager. Your role is simple, to be an enthusiastic brand ambassador who lives our values and leads our teams in transforming the UK’s rest stop experience.

Our Team Leaders are empowered to partner with their Department Manager to run the unit like it’s yours. We want to give the kind of service that makes our customers come back for more, so we’re looking for leaders who will coach their teams well and can create a think customer culture.

**What we offer** our supervisors:

- Annual bonus up to £3,250pa
- Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
- Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
- Fabulous development opportunities including funded qualifications, leading to the next step in the management team

**What you will be doing** as a supervisor:

- Leading your teams to achieve and deliver excellent brand standards and customer service
- Maximising profit by driving sales and controlling costs
- Processing stock counts and orders
- Partnering with the Store Manager in setting targets for the team to achieve
- Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
- Taking ownership of customer feedback, responding appropriately in a timely manner
- Supporting the team with preparing food and refreshments

**What **you’ll bring to us:

- Previous experience of leading or supervising a team highly desirable
- Passion for delivering a memorable customer experience
- Great communication skills and be comfortable making decisions
- Ability to work on own initiative ad make reasoned decisions under pressure

You may be a shift manager, team leader or duty manager who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step. We want to hear from you

Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.

Please note internally this role is called Team Leader

**Where our customer’s journey pauses, yours just begins.