Practice Administrator

2 weeks ago

Feltham, United Kingdom Vets4Pets Full time

Are you looking for a flexible, administrative role? Maybe you are an RVN keen to move into a non-clinical roleif so, we have just the opportunity for you at Feltham Vets4Pets

We are looking for someone ideally experienced in insurance administration or who has a background managing accounts. Your main role is to ensure all surgery debtors are chased weekly, to manage banking and to process referral invoices.
- Key responsibilities
- Chase all insurances, cash debtors, direct credits, charity accounts and referral invoices with clients
- Know debtor process
- Be able to refer clients to debt collectors after 90 days
- Comply with health and safety regulations and local policy within the surgery
- Working with other members of the of the team to ensure that the reception and other areas of the practice are kept to a high standard of cleanliness and are presentable at all times
- Bereavement handling - to offer physical and emotional assistance to clients in sensitive situations
- Adhere to, and are able to locate, all company and local policies and procedures
- Provide weekly/monthly updates to management team

We are ideally looking for someone who can be flexible with the working rota, taking into account any childcare/out of work responsibilities you may have.

The attributes required
You will have proven experience in a customer facing role and be able to provide a high quality service.
You will be able to recognise internal and external clients and respond to their requests promptly.
You have a strong administration background OR you have a high level of experience of working within a veterinary practice.
You will be able to work well with others and be an effective team player.
You will cooperate to meet team goals and recognise the need for flexibility.
You will have strong communication skills and anticipate barriers to communication and take the relevant steps to improve.
You will be motivated to achieve personal development goals and will work to continuously improve.
You will be confident and be able to address problems as they arise.
You will have effecting planning and organisation skills and use time and resources effectively to make decisions.

**Benefits**:
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance that increases with length of service.

We are an equal opportunities employer.

Location: TW13 4EX

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