Supporter Engagement Assistant X2

**SUPPORTER ENGAGEMENT ASSISTANT X2**:

- **Salary**: £23,829
- **Hours**: 35 per week
- **Contract type**: Permanent
- **Location**: Based in the Bristol Office
- **Closing date: 23** November 2025
- **WC interview date**: Week commencing 1 December 2025

**Change lives in a life-changing career**

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.

The impact of cancer on young lives is more than medical. And that impact can be felt by entire family. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer.

We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make their voices heard and their unique needs understood, so they can get the right care and support at the right time

**ABOUT THE ROLE**:
We’re looking for 2 Supporter Engagement Assistants with Customer Service experience to join our Central Supporter Engagement Team (CSET).

Join our warm and dynamic team and be part of an organisation that’s making a meaningful impact. CSET is made up of a Supporter Engagement Manager, an Officer, and five Assistants. We’re a friendly, professional team who take real pride in the difference we make every day.

As a Supporter Engagement Assistant, you’ll be at the heart of creating outstanding experiences for our supporters and customers. Every interaction is an opportunity to build trust, deepen engagement, and inspire support.

You’ll help people feel valued and motivated to support Young Lives vs Cancer, contributing to stronger relationships and better financial outcomes. You’ll also work closely with fundraising teams, providing flexible support across a range of tasks and adapting to evolving needs to help maximise impact.

**WHAT WILL I BE DOING?**:
No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.

- Listen to our supporters and customers, understand their motivations and circumstances, and provide appropriate, professional and empathetic responses.
- Provide practical and responsive support to fundraising teams, helping to facilitate smooth delivery of campaigns and activities, and enabling them to focus on optimising fundraising and increasing income.
- Contribute to the smooth running of supporter and fundraising operations by providing adaptable support across systems, processes, and day-to-day tasks, ensuring teams are equipped to deliver high-quality engagement and maximise income generation.
- Support the resolution and recording of complaints and concerns, using feedback from interactions to identify issues, spot trends, and share insights to inform improvements.

**WHAT DO I NEED?**:
The key skills we’re looking for in this role are:

- Customer-focused with experience delivering great service both over the phone and in writing
- Confident communicator with strong listening skills and the ability to build rapport quickly
- Organised and detail-oriented, with a good standard of grammar, spelling and presentation
- Proactive and able to use initiative to solve problems and support others
- Comfortable using digital tools, with confidence in Microsoft Office programs like Word and Excel
- Genuinely interested in learning about Young Lives vs Cancer and the impact of our work.

**WHAT WILL I GAIN?**:

- _For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

- Wellbeing, Thinking & Growth Days: four days a year to to step back from the day-to-day and focus on your own learning and development
- Generous annual leave allowance
- Great family/caring leave entitlements
- Enhanced pension
- Access to our employee savings scheme

**OUR COMMITMENT TO DIVERSITY, EQUITY, INCLUSION AND BELONGING**:
At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation - or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

**ACCESSIBILITY**:
**#ShowTheSalary #NonGraduatesWelcome**

**Category**:Income Generation

**Job Function**:Central Supporter Engagement Team

**Job Type**:Site-based

**Location**:Bristol - Office

**Contract Type**:Permanent

**Hours per week**:35

**Salary**:£23,829

**Closing Date**:23 November 2025

**Interview dates start from**:1 December 2025