Night Services Officer

**Vacancies - Night Services Officer (Night Services Team)**

**Immediate start available**

**WHY WORK FOR US?**

Be part of the YMCA team that has been in existence since 1852
- Investors In People Platinum organisation
- Generous pension scheme
- Competitive Salary
- Group Life Insurance
- Cycle to Work scheme
- Private Health Scheme
- Registered with Perkbox, giving access to discounts and peer recognition
- Online HR system giving access to book your annual leave from a mobile/tablet
- Group team days
- Enhanced annual leave allowance
- “Always being encouraged to try new things to develop and broaden my skills - there are opportunities if I want to progress”_
- “I love working here - love the job, love the people and love the atmosphere”._

**ORGANISATIONAL AIMS**:
1. To provide temporary hostel accommodation to homeless people

2. To develop a range of accommodation options and individual capacity building

3. To manage the Association and its projects with good practice and within statutory guidance.

**OUR VALUES**:
Because we CARE and have COMPASSION we want to MAKE A DIFFERENCE.

Our aim is to EMPOWER and SUPPORT people.

We do this with RESPECT and EMPATHY, mindful of the EQUALITY of all.

**POST**:Night Services Officer

**RESPONSIBLE TO**: Senior Night Services Officer

**HOURS**:Contracted Monday to Sunday, including bank holidays. Following a 4 week rota, shifts 8pm-7.30am. Averaged 38.5 hours per week over 4 weeks

**SALARY**:Salaried at 38.5 hours per week - £19826 per annum

**MAIN PURPOSE OF JOB**:Working as part of a team throughout the night shift providing service in relation to security, reception duties as well as maintaining the agreed standards of cleanliness throughout the hostel. You will provide assistance in all areas of our service including but not limited to maintenance, domestic and catering. You will provide security of the building and ensure the safety and wellbeing of our service users throughout the shift times.

You will be the first point of contact for service users, members of the public and staff out of hours, where you will deal sensitively to situations as they arise such as responding and dealing with disruption in a psychologically informed manner.

Successful applicants at the first stage of interview will be invited to progress to the second stage where you will attend a 2 hour trial shift with our Night Team.

Applicants will only be contacted if they are successful in securing an interview.

If you have any questions please contact Craig Blake (Housing Services Manager) on 02920 465250

An enhanced DBS Disclosure is required for this post.
- YMCA Cardiff is an equal opportunity employer dedicated to a policy of non-discrimination in employment on any basis including race, colour, religion, sex, national origin, age, disability, sexual orientation, marital status, or any other class protected by law._

**JOB DESCRIPTION**

**JOB TITLE**: Night Services Officer

**RESPONSIBLE TO**: Senior Night Services Officer

**HOURS**: Average of 38.5 hours per week on a 4 week rota, covering Monday to Sunday including bank holidays. Shift times are 8pm to 7.30am

**ORGANISATIONAL AIMS**:
1. To provide temporary direct access accommodation to homeless people.

2. To offer advice and support to residents so that they may move on to permanent or more appropriate housing.

3. To respond flexibly to changing priorities, developing innovative schemes to respond to emerging need.

**OUR VALUES**:
Because we CARE and have COMPASSION we want to MAKE A DIFFERENCE.

Our aim is to EMPOWER and SUPPORT people.

We do this with RESPECT and EMPATHY, mindful of the EQUALITY of all.

**MAIN PURPOSE OF JOB**:
Working in a team where you will provide security of the building and ensure the safety and wellbeing of our service users throughout the shift times. You will be the first point of contact for service users, members of the public and staff out of hours, where you will deal sensitively to situations as they arise such as responding and dealing with disruption in a psychologically informed manner. You will provide assistance in all areas of our service including but not limited to maintenance, domestic and catering.

**Main Duties**

**1. To be part of a team that is the first point of contact within YMCA Cardiff Group. Specific responsibilities**:
a) To operate the telephone switchboard in a professional manner ensuring all enquiries are dealt with and messages are recorded accurately and promptly forwarded

b) To ensure accurate records are maintained of service users keys and all visitors are signed in /out of the building

c) To ensure that essential information is accurately recorded and communicated with the incoming shift

d) To deal with critical incidents in line with our policy and procedures

e) To take a lead role in the event of a fire emergency

**2. To provide security and ensure the safety and wellbeing of its occupants**:
a) To be aware of and implement all