Spa & Hotel Receptionist

2 days ago

Weybridge, United Kingdom Brooklands Hotel & Spa Full time

The fabulous Brooklands Hotel and spa has been opened since 2010 and is a modern sleek style Art Deco inspired building with bedrooms and conference suites offering state of the art facilities located on the site of the historic Brooklands race track.

We are now looking for a well presented, enthusiastic Full time Spa Receptionist to join our Hotel & Spa Reception departments. You should have experience in the hotel or spa hospitality industry or similar to be considered for this position. This role involves shift work hours, early and late shifts between 8am - 11pm and will include working at weekends. Be ready to show your skills, learn from us all and deliver an impeccable service, yet in a friendly atmosphere.

**Responsibilities**:

- To be on duty on time and always be presented in a clean and smart manner, ensuring uniform is smartly presented
- To welcome spa guests in a cheerful and courteous manner and to the standard expected along with using the guests name at all times.
- Participate in full training of PMS, spa system and Restaurant booking system
- Be proficient in taking spa bookings and understand all packages
- Ensure that all guest bills are accurate with all charges accounted for and handling of daily banking and reconciliation.
- Complete all daily tasks (Am, Mid and PM procedures) to the standards set in SOP
- Be aware of guest comments or complaints and deal with accordingly.
- Complete retail sales
- Spa diary management and problem solving

**Required skills / Experience**:

- To be committed to being part of a driven team that is aiming to achieve quality and high standards throughout the hotel.
- To have a passion for making a difference in our guests stay while displaying excellence in personal grooming and presentation.
- To demonstrate an excellent attention to detail.

**Benefits**:

- 28 holiday days inclusive of bank holidays and extra holiday after 2 and 5 years service
- Staff discounts available
- Birthday stay voucher at Brooklands
- Meals provided on duty
- Auto enrolled into company pension scheme
- Yearly Christmas team player awards ceremony and party
- Voucher rewards during the year

Your job title and the tasks outlined above do not limit or define the work for which you are employed and the Company may require you from time to time to do other work within your capability. We may also ask you to work for short periods in other departments, if this is the case, then training will be provided where necessary to enable you to undertake the tasks expected of you.

Thank you for considering Brooklands as your next career step and we very much look forward to welcoming you in our team.

Pay: £12.28 per hour

Expected hours: 40 per week

**Benefits**:

- Additional leave
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount

Application question(s):

- Hotel Experience

**Experience**:

- customer service: 1 year (required)

**Location**:

- Weybridge KT13 0SL (preferred)

Work Location: In person

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