Crisis Intervention Worker

9 hours ago

Birmingham, United Kingdom Birmingham Mind Full time

**Hours: 30 and 18 hours per week available - various shift patterns between 1pm-11.00pm, over 5 days, including weekends**

**_
DO YOU WANT TO BE PART OF THE LARGEST INDEPENDENT MENTAL HEALTH CHARITY IN BIRMINGHAM?_**

**About the role**:
The Crisis Intervention Worker will be working closely with individuals who are experiencing a mental health crisis and/or episodes of psychological/emotional distress. The main purpose of the role is to assist individuals through appropriate person-centred interventions to be able to address and help de-escalate their immediate crisis experience.

Listening to individuals in a crisis will be a key aspect of your role and involves focusing, observing, understanding, and responding with empathy, genuineness, respect, acceptance, non-judgment, and sensitivity.

**About you**:

- Previous experience working in the mental health field, with experience of supporting people to be in control of their lives either in a paid or voluntary capacity.
- Knowledge and understanding of the social determinants that can lead to poor mental health.
- A good working knowledge and understanding of current safeguarding legislation.
- Extensive knowledge of the local community within which you are working.
- Excellent communication and team working skills and the ability to effectively utilise the technology available.
- Good knowledge of both Microsoft Word and Outlook.
- The ability to work flexibly including evenings and weekend shift patterns.

The Talking Space Service operates from 5pm to 11pm seven days a week throughout the year. Employees will work on a rota basis in our Erdington location.

Benefits include an attractive defined contribution pension scheme, PayCare which offers employees affordable cover for a range of healthcare treatments; Employee Assistance Programme which includes free counselling and a comprehensive training programme.

Our people are key to the success of the organisation, and we are recognised as both Mindful Employer as well as achieving gold standard success in Investors in People.

**Interviews to take place on Thursday 18th September 2025**

INDLOW

We were founded in 1962, and are a Registered Charity and Company Limited by Guarantee, affiliated to **Mind**. If you would like to know more about our History, you can do so by downloading our **A History of Birmingham Mind** booklet.

**Our Services** are individualised, person centred, and deliver valued outcomes, as we passionately believe that everyone has the right to live lives that are meaningful and which enable them to reach their full potential as individuals.

We work in active partnership with a range of local organisations to deliver services and challenge the stigma that surrounds mental distress.

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