Apprentice Programme Assistant-education Leadership

7 days ago

Quedgeley, United Kingdom Appcastenterprise Full time

**Title**: Business Support Apprentice

**Location**: Quedgeley, Gloucester GL2 28T

**Working Week**: 40 hours per week, Monday - Friday, 09:00 - 17:00

**Salary: **Up to £12000 per annum plus benefits & 25 days annual leave

**Apprenticeship Qualification**: L3 Business Administrator Standard

**Expected Apprenticeship Duration**: Up to 18 months

**About the role**

Here at Serco, we are looking for an Business Support Apprenticeto join us working within Serco Education’s School Higher Apprenticeship programmes.

You’ll provide administrative and organisational support to the team as well as maintain a very high standard of customer support.

As our new Business Support Apprentice, you will be required to undertake a number of tasks within the department. This is the perfect opportunity for someone who has a willingness to learn and develop their administrative skills.

Serco has a strong commitment to apprentices and training. As a successful Serco apprentice, you will be provided with unparalleled support throughout the duration of your programme and beyond with endless opportunities for career progression within thebusiness.

sercoap

Key duties of this role include:

- Registering apprentices on online systems, checking all forms are correctly completed, details are correct and ensuring any missing information is obtained
- Supporting communications with existing and potential students and the delivery team - marketing initiatives, updates to students, evaluation etc
- Maintaining accurate records
- Inputting and managing data securely
- Regularly checking and recording student usage of the Learning Centre and eAssessor
- Keeping a ‘watching brief’ on issues raised in student forums and escalating to the Programme Manager where relevant
- Contributing to team responsibilities including health & safety, office management, archiving, CSR and other SMS processes.

**About you**

Liaising with colleagues and external customers at different levels is a vital part of this role, therefore, interpersonal skills along with customer care skills with the ability to adapt communication style are highly desirable.

Good administrative skills and an eye for attention to detail with a working knowledge MS Office (including Word, Outlook, and Excel) and a basic understanding of financial procedures along with the willingness to learn to use financial systems are key tobe successful in this role.

**Things to consider**

It is essential that you can travel

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