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Account Co-ordinator

2 weeks ago

Hayes, United Kingdom Geiger Full time

Geiger UK, headquartered in West London, is the EMEA division of Geiger, the largest privately owned promotional products distributor in the world. We create branded merchandise, clothing, retail, and gift items to support great brands globally. With over 140 years of experience, knowledge, and creativity, we are an award-winning global industry leader and adding a Account Coordinator to our team.

Under the general supervision of the Senior Account Director, the Account Co-Ordinator will provide superb customer service and prospect inquiries to assist the Account Manager in achieving sales targets.

**What you will do**:

- Duties include but are not limited to:

- Liaising with clients on all sales enquiries and requests to determine a clear understanding of their requirements
- Using own experience advise clients when clarifying enquiries the best courses of action to achieve their goals
- Gaining a good knowledge of key clients in terms of their contacts, their business, their brand guidelines and a good understanding of how we can help them in all areas of our services
- Being proactive with clients in terms of new products which may fit their requirements
- Ensure customer quotes are completed both commercially and competitively and where feasible create added value to the quotes
- Sourcing products for enquiries via industry tools, suppliers and colleagues as appropriate
- Liaising with suppliers and internal production to gain accurate information on customer enquiries
- Ordering samples, visuals and creating presentations for client requests
- Liaising with Procurement Manager when sourcing products from the Far East to ensure products are sourced, costed and subsequently tested properly if an order is gained.
- Liaising with Corporate Programme Team regarding re-order of stock, special orders and any other queries they may not be able to handle
- In association with the Account Manager ensure all quotes are followed up in a timely manner and the database is kept up to date based on information received
- Negotiating with Suppliers to ensure the best profit is secured on a job
- Assist the Account Manager with any proactive Business Development projects
- Provide reports to the Account Manager or Sales Manager / Director as requested
- Liaise with Production Co-ordinator to ensure:

Orders are converted in time with all the correct information
- Purchase orders and artwork are submitted to suppliers in a timely manner
- Supplier and customer queries during the order process are handled efficiently and on time
- All orders are progressed to ensure delivery dates and client expectations are met
- Good support and aid with their training and development
- Invoicing of customer orders is completed on time and in accordance with Company guidelines regarding GP submissions
- Assist finance with any customer or supplier invoice queries where required

**What you will need**:

- Top-Notch Administrative skills
- General schooling
- The ability to use Microsoft Office
- Good attentive to details
- Excellent organizational skills
- Effective verbal and written communicate
- The ability to multi-task is a must
- Good numeric ability in terms of mark-ups and gross profit required.

**What will make you extra special**:

- Promotional products experience