Document and Business Solutions Operations Specialist

1 week ago

London, United Kingdom JPMorganChase Full time

Join Document Solutions as a Specialist, delivering services globally. Operate equipment, manage tasks, and ensure quality.

As a Document and Business Solutions Specialist in Document and Business Solutions (DBS) team, you will be expected to serve in a production capacity. Additionally, you may be required to work in any of the production locations/environments to meet the needs of the customer/company in delivering our products and services while meeting established SLAs, quality, and productivity standards.

Document and Business Solutions (DBS) is the company’s primary office-based services provider for the firm, globally, operating across APAC, EMEA, LATAM, and NAMR in more than 50 cities. DBS is responsible for providing vital products and services, including but not limited to, creative & design, document creation/print/copy, mail distribution, messenger, courier, and fulfillment scanning and archiving. Additionally, DBS manages a suite of products, including, SmartPrint (floor printers), mail digitization and DBS’s online service platform.

**Job**Responsibilities**
- Operate functional equipment, including printing, scanning, inserting, sortation, x-ray, and other equipment, as applicable.
- Receive and process incoming and outgoing work.
- Print, finish, and distribute all submitted print requests and documents.
- Undertake check management in line with processing procedures (where applicable).
- Scan documents/files and integrate into agreed document workflow/depositories.
- Arrange courier collection, including required manifest(s) and documentation.
- Handle specialized items and more complex inquiries, including possible extensive research.
- Manage inventory and fulfill production center needs.
- Respond to all requests and inquiries from end users of the DBS services.
- Identify non-compliant activities, resolve discrepancies, and escalate as appropriate.Maintain basic record keeping and track data as required by management.

**Required Qualifications, Capabilities, and Skills**:

- Strong written and spoken English skills.
- Demonstrate great communication, and people skills.
- Excellent time management and organizational skills.
- Willingness to learn our products and services
- Basic working knowledge of key Microsoft programs.
- Organized, efficient, and self-motivated.

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