Claims Handler
2 days ago
**Location -** Newcastle
**Employment Type -** Full Time - Permanent
**Salary -** £21,000 per annum
**Hours Per Week -** 37.5
A fantastic opportunity for individuals to join our growing team in Newcastle as Claims Handlers working for Somerset Bridge Ltd, part of Somerset Bridge Group.
We are looking for vibrant and outgoing individuals with the motivation to learn and develop new skills, to join our growing Theft Team in Newcastle.
This role is a fantastic opportunity for individuals looking to get their foot in the door with a progressive and successful company, where you will be fully trained and have opportunities to progress.
**Key Responsibilities**:
- Proactive management of your own caseload
- Identify and investigate potential fraudulent claims
- Take ownership of any Total Loss or Repair related issues to improve the customer journey
- Find solutions for our policyholders including complaint handling
- Claim Repudiations
- Communication with external suppliers
**Required Knowledge & Skills**
- Confident in dealing with customers over the telephone
- Desire to deliver great customer service
- Fraud Awareness - able to identify potentially fraudulent claims
- Good investigation skills
- Ability to deal with suppliers and manage complaints effectively
**What we can offer you**
- 25 days holiday rising to 27 days with each year of service, rising to 30 days after 5 years’ service
- Flexible working - we can offer you flexibility; you can also accrue an extra 13 days holiday per year through our flexible working scheme. Building up your holidays, anywhere from 35-40 days per year
- Bonus - a quarterly bonus will be paid if you excel in your KPI targets, this uplifts salary by a potential 10% per annum
- Hybrid working - 3 days from home and 2 in the office
- Market leading training and career progression
- Events - Staff appreciation, Christmas & summer parties and community support day
- Life Assurance, 4 x salary
- Pension
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