Team Leader

**Role**:Team Leader

**Hybrid**:5 days per week during the first few training weeks and three days hereafter

**Salary**:£29,925

Our client is looking for an **experienced Team Leader** to join their outstanding organisation. This is an opportunity to join a progressive employer that offers an unbeatable benefits package and career progression. You will be joining a company that celebrates its diverse and inclusive workforce and will be working on projects that have a global reach and positive social outcomes.

**The Team Leader is responsible for the delivery of services, assigning the daily workload and providing regular support and guidance to the team. In addition, they will manage a small team, providing mentoring and regular, constructive feedback via regular catch-ups and more formal reviews.**

Full training will be provided.

**Responsibilities**:

- Managing a small team of people, fostering professional development
- Setting clear and measurable objectives for their team, stretching individual performance
- Delivering proactive performance management to their team - including 1:1s, performance appraisals, training and coaching; and ensuring the team is up-skilled/cross-skilled to support the wider team
- Working in collaboration with other Team Leaders and Managers to ensure consistency in approaches to line management
- Regularly carrying out the assigning of daily workload to the wider team, ensuring SLAs are maintained
- Proactively reviewing the team’s workload and resource capacity on a regular basis
- Effectively motivating the team at both an individual and group level
- Effectively dealing with daily issues or complex situations which may occur, such as IT issues or unexpected resource gaps in the team
- Supporting the Quality Manager with the delivery of our quality assurance processes
- Delivering training according to individual and group needs

**Skills required**:

- Degree Educated - Essential
- Strong time management and organisational skills, with the ability to effectively manage their own and the team’s workload, to meet deadlines and manage changing priorities
- Ability to collaborate and add valuable input to management discussions and initiatives
- Excellent interpersonal, verbal and written communication skills
- Ability to motivate at an individual and team level, and adapt their management and training styles accordingly
- Strong analytical and decision-making skills
- Ability to effectively identify and handle complex performance and behavioural issues
- Highly IT literate, particularly in Word, Outlook, Excel, and creating reporting
- Solutions-oriented, deals with challenges head on, seeing them through to resolution
- Ability to work autonomously, with demonstratable confidence with having tricky conversations and managing people
- Strives for continuous improvement, using feedback as a positive tool for change
- Driven by, demonstrates and proactively promotes our company values, actively demonstrates attitudes and behaviours that align with the values
- Confident decision-maker, able to show empathy whilst also remaining pragmatic and adhering to company policies

**Employee Benefits**:

- 25 days annual leave plus bank holidays, as well as an additional day off given between Christmas and New Year
- Company Pension scheme (the Company will match employee contributions up to a maximum of 6% of basic salary in the first year. Then the scheme becomes non-contributory with employer contributions of 10% leading to 20% based on years’ service)
- Life assurance of 3 x basic salary for members of the pension scheme
- Bupa Private Health Care Scheme with employee contribution
- Enhanced maternity pay with years of service.
- Employee Assistance Programme
- Annual discretionary performance-related bonus scheme (Pro-rata for part-time employees)
- Cycle to Work Scheme
- Swapping of 3 bank holidays (Good Friday, Early May Bank Holiday, August Bank Holiday) to be taken on a cultural or religious date of significance
- Extra day of annual leave with 5 years’ service (pro-rata for part-time workers)

**Employee Ownership Trust**
- As an Employee Ownership Trust, we do things a little differently from some other organisations. Every one of our employees has a voice and our people are highly motivated and committed. Our structure allows for our combined success as an organisation to be shared equitably across the Company. The trust is indirect, meaning that eligible employees are not shareholders directly, however they are held ‘in-trust’ by the Trust’s Board of Directors.
- The Employee Ownership Trust allows for a yearly tax-free bonus that is in addition to performance related bonuses to be paid to all eligible employees - dependant on the company’s annual performance.
- Eligible employees: Employees must be employed for 6 months before being an eligible beneficiary of the Trust

**Job Types**: Full-time, Permanent

**Salary**: £29,925.00 per year

**Benefits*