Customer Service Advisor
2 weeks ago
**Job description**
Independence Products Ltd is an established UK supplier of medical devices designed to improve the quality of life of patients with chronic medical conditions.
The Independence Direct Prescription Home Delivery Service was established in 2017 and is dedicated to the supply of specialist shower protection and activity pouches for Haemodialysis and Peritoneal Dialysis patients.
Our business is expanding, and we are looking for an enthusiastic customer service advisor to join our busy team. This role will be a full time position ,Monday to Friday between 8.30am and 4.30pm and 9am and 5pm on a rota basis
**Key Responsibilities**
Processing and endorsing customer's orders via their NHS Prescriptions.
Keeping accurate records of customer interactions, process customer orders where applicable and file documents via company software.
Identifying and assessing customers’ needs to achieve high satisfaction outcomes.
Follow company communication procedures, guidelines, and policies. Keeping confidential records and information private and secure as per company procedure and legislation.
Building sustainable relationships and trust with customer accounts through open and interactive communication.
Going the extra mile to engage customers and maintain customer loyalty.
Liaise with off site inter company personnel to arrange customer collections, deliveries and correspondence as required.
Assist customers to register online and ensure the order meets their requirements.
Process sample requests and follow up to point of order.
Communicate with customers regarding their orders, including any delays or changes in delivery.
Liaise with appropriate primary care professionals to enable the patient to obtain their prescription requirements.
Work as part of the wider sales and marketing team to drive positive company sales results.
**Salary**: £20,600.00 per year
**Benefits**:
- Company events
Schedule:
- Monday to Friday
COVID-19 considerations:
The Covid-19 risks are reviewed regularly and any actions required are implemented
**Experience**:
- Customer service: 1 year (preferred)
-
Customer Service Advisor
2 days ago
Usk, United Kingdom Independence Direct Ltd Full time**Job description** Independence Products Ltd is an established UK supplier of medical devices designed to improve the quality of life of patients with chronic medical conditions. The Independence Direct Prescription Home Delivery Service was established in 2017 and is dedicated to the supply of specialist shower protection and activity pouches for...
-
Customer Service Advisor
11 hours ago
Usk, United Kingdom Independence Direct Ltd Full time**Job description** Independence Products Ltd is an established UK supplier of medical devices designed to improve the quality of life of patients with chronic medical conditions. The Independence Direct Prescription Home Delivery Service was established in 2017 and is dedicated to the supply of specialist shower protection and activity pouches for...
-
Customer Team Member
4 days ago
Usk, United Kingdom Coop Full time**Customer Team Member** Location: 51 Bridge Street, Usk, NP15 1BQ Pay: £9.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: 3 varied shifts over 7 days including early mornings (store opening), afternoons and weekends, to be discussed at interview. Role will also include working in our...
-
Food Services Assistant
11 hours ago
Usk, United Kingdom Sodexo Full timeFood Service Assistant Catering Corporate Services BAE Glascoed, Usk, Monmouthshire NP15 1XL Reports to Chef Manager Job Purpose To provide excellence customer service from preparation, presentation and service of food and beverages to the client and Sodexo’s satisfaction. Accountabilities or “what you have to do” - To assist as directed with all...
-
Business Support Officer, Office Services
6 days ago
Usk, United Kingdom Monmouthshire County Council Full time**Business Support Officer, Office Services**: **Job number** - RESOURCES00009**Salary range** - £26,409.00 - £28,163.00**Contract Type** - Temporary**Work hours** - 22 Hours per Week**Job Advert**: support in connection with the delivery of the Council’s Reception, Corporate travel, service underpins all interactions between members of the public and...
-
Primary Teaching Assistant Usk
1 week ago
Usk, United Kingdom Suppleo Education Full time**Company description** Suppleo Education is a dedicated education recruitment agency who believe in building relationships on understanding and respect. We pride ourselves on providing an unparalleled quality of service to not only our schools but our staff too! **Job description** A popular, leading primary school in Usk are on the hunt for a talented...
-
Teaching Assistant, Usk
1 week ago
Usk, United Kingdom Suppleo Education Full timeSuppleo Education is a dedicated education recruitment agency who believe in building relationships on understanding and respect. We pride ourselves on providing an unparalleled quality of service to not only our schools but our staff too! A popular, leading School in Usk are on the hunt for a talented Teaching Assistant for a September start! This is a...
-
Business Support Officer
4 weeks ago
Usk, United Kingdom Job Switch Ltd Full timeThis is a crucial post within Recycling and Waste Business Systems and Technical Support team. It will ensure the effective running of the garden waste collections through managing all administrative aspects of the service and providing excellent customer service to Monmouthshire residents. High quality business support is essential to enable our staff to...
-
Business Support Officer
3 weeks ago
Usk, United Kingdom Job Switch Full timeThis is a crucial post within Recycling and Waste Business Systems and Technical Support team. It will ensure the effective running of the garden waste collections through managing all administrative aspects of the service and providing excellent customer service to Monmouthshire residents.High quality business support is essential to enable our staff to...
-
Waiting Staff
4 days ago
Usk, United Kingdom The Lodge Bistro Full time**Responsibilities**: - Serve food and beverages to customers according to their orders and preferences. - Take customer orders. - Make coffee, tea, and other beverages. - Interact with customers in a friendly manner. - Answer customers' questions about products and services. - Serve food and beverages to customers. - Handle cash. - Work as part of a...