Depot Operations Support

2 weeks ago

StokeonTrent, United Kingdom InPost UK Full time

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a **Depot Operations Support**to join our Stoke**team

Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.

At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition - we collaborate, innovate, support each other, and leave egos at the door.

**About the role**:
As an integral part of the InPost team, you will collaborate closely with colleagues to understand and meet the needs of customers and suppliers, ensuring smooth communication and efficient service delivery. You will manage customer enquiries, support procurement activities, and maintain accurate data to facilitate seamless operations.

In addition, you will produce timely weekly and monthly reports, assist with general administration, and handle ad hoc tasks as needed. By investigating and resolving customer queries promptly, you will help uphold InPost’s commitment to excellent customer service and operational success.

This role offers the chance to contribute meaningfully to a dynamic company dedicated to delivering outstanding service and continuous growth.

**Location**: Chemical Lane Burslem Stoke on Trent ST6 4PB

**Shift Pattern**: 4 on 4 off shift pattern

**Hours**: 13:30 - 22:00

**Salary**:£12.21 p/h

**What you’ll be doing**:

- Working closely with the operational team to help manage driver resource
- De-briefing drivers to ensure daily KPI’s are met
- Dealing with customer enquiries Online
- Provide timely, quality, and accurate information
- General administration duties
- Support with any other “ad hoc” tasks

**What we need from you**:

- Proficient knowledge of Microsoft office, particularly words processing and spreadsheet skills
- ‘Customer Service’ oriented
- Good written and verbal communication skills
- Able to work under pressure.
- Team player
- Problem Solving
- Excellent time-management skills
- Ability to communicate effectively at all levels.
- Accuracy

**Perks of the job**:
**We love to reward our people for the great work they do**:
Build a secure future with a competitive Pension Scheme

Peace of mind with Life Insurance

Stay active with our Cycle2Work scheme

Get the support you need with our Employee Assistance Program

**The InPost process**:
Throughout our process, you will get the opportunity to meet a cross-section of our friendly team members to get a sense of our culture, and a good understanding of the role, team and business. Your talent partner will guide you through each stage.

At InPost, we love uniqueness. Our strength is our people.

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.

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