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Care Navigator
2 weeks ago
**About us**
Carer Support South Lakes is a small charity based in Kendal, LA9 6EL.
**JOB DESCRIPTION**
**POST**: Carer Navigator
**REPORTS TO**: Adult Carer Team Lead
**SALARY**:£20,000 per annum Pro Rata (FTE £25,000)
**HOURS**:28
**PLACE OF WORK**: Office based in Kendal
**LOCATION**: South Lakeland
**PURPOSE AND KEY OBJECTIVES**
Meet the outcomes identified in the Westmorland and Furness Council service specification to undertake formal Carer’s Assessments, Support Plans and Contingency Plans for all unpaid Carers.
Provide information, practical advice and signposting to unpaid Carers so they feel less isolated and more supported to manage and continue in their caring role for as long as they are willing and able to.
To support the identification of carers at the point of diagnosis for cared fors within health care settings across the South lakes area.
To assess the needs of carers and navigate social care systems and support for unpaid carers at the point of carer breakdown or a carer finding themselves in a crisis
To work as part of a multi agency team with internal support services as well as external professionals and statutory bodies such as social services, doctors, nurses, healthcare assistants, and other third sector organisations, to further improve their emotional wellbeing
Contribute to the development and ongoing work of CSSL.
**MAIN TASKS AND RESPONSIBILITIES**
To be a friendly and welcoming first point of contact for all identified, and unidentified unpaid Carers, as well as family, friends and professionals.
Provide a listening ear, by telephone or virtually, to all unpaid Carers, family, friends and professionals who contact the charity.
Accept self-referrals, and ones from family and friends, and professionals from various channels, and complete all database requirements for these to be allocated within the charity.
Identify unpaid Carers and undertake a formal Carer’s Assessment of their individual needs in accordance with assessment criteria defined by Westmorland and Furness Council, Adult Social Care.
Formulate a Support Plan tailored to meet the Carer’s needs and responsibilities, and encourage unpaid Carers to make a Contingency Plan for an emergency situation.
To provide advice and information to unpaid Carers, and refer and signpost internally and/or to other organisations which can provide services and further support to them, whilst empowering the Carer, and promoting their independence.
To work in accordance with the Cumbria Adults Safeguarding Board Protocol.
To develop and maintain links with statutory authorities and other agencies to raise awareness of unpaid Carers issues and their needs.
Keep accurate records of all activity in line with service protocols and use these records and outcome data to inform decision making. Complete all requirements relating to data collection and retention.
Maintain confidentiality.
Demonstrate ability to work as a member of a team.
Recognise personal limitations and refer to more appropriate colleagues and agencies when necessary.
Actively work toward developing and maintaining effective working relationships both within and outside of CSSL.
Liaise with other stakeholders as needed for the collective benefit of Carers including but not limited to Patients GP, Nurses, other professionals and third sector organisations.
Respond positively, in a courteous and professional manner when dealing with routine and non-routine enquiries which may be complex and involve problems in communication / understanding.
Adapt to a rapidly changing environment and encourage team members to embrace necessary adjustments.
Act at all times in an anti-discriminatory manner.
Able to plan and respond to workload according to operational priorities.
Undertake any training required in order to maintain competency including mandatory training.
Contributes to and work within a safe working environment.
Take responsibility for self-development on a continuous basis, undertaking on-the-job training as required
To carry out any other such relevant duties as are required by this post.
**ORGANISATIONAL REQUIREMENTS OF EMPLOYEES**
Carry out duties in accordance with legislative and regulatory requirements
Carry out duties in accordance with CSSL policies and procedures, including Health and Safety, Confidentiality, Equal Opportunities and Data Protection
Contribute to the overall achievement of CSSL mission and objectives
Ensure the values of CSSL are upheld across the organisation
Assist CSSL in Community Fundraising initiatives
Promote CSSL social enterprise initiatives
Provide a supportive working environment to all staff and volunteers
Attend regular supervisions, staff and team meetings as requested
Contribute to research and reports
This full job description which can be found on our website outlines the principal responsibilities and duties of the post holder. It is not meant to be, nor is it, an exhaustive lis
